Provides technical support to internal customers, chapter and National Office staff, who manage events and peer-to-peer fundraising campaigns using Blackbaud TeamRaiser platform.
Areas of Responsibility:
- Acts as a front-line customer service representative for the TeamRaiser Support Team.
- Provides level 1 technical, how-to, and trouble-shooting support for TeamRaiser business users through the national service-desk application.
- Assists with provisioning TeamRaiser sites for chapters, internal business units, and national corporate sponsors.
- Conducts and assists with training for business users in the use and administration of TeamRaiser, including the creation and maintenance of training and reference materials.
- Coordinates with stakeholders and database teams to ensure gift coding meets the needs of chapters and internal business units.
- Collaborates with internal and external resources to assist with the implementation of online fundraising initiatives.
- Coordinates tasks between TeamRaiser support team and project management office.
- Participates in user acceptance testing as TeamRaiser offerings are initiated and updated.
- Participates in trainings to better understand best practices and the technical workings of the TeamRaiser platform.
- Monitors active TeamRaiser campaigns for performance and adherence to Make-A-Wish program standards.
- Performs other job duties as assigned.
Educational Background:
Bachelor’s degree in Marketing, Technology or related field preferred.
Skills/Experience:
- Exhibits exceptional customer service skills; ability to work professionally with external partners, chapters, and all levels of staff.
- Detail oriented with strong organizational skills and the ability to handle multiple projects and deadline pressures.
- Possess strong verbal and written communication skills.
Qualifications:
- Strong computer skills required, specifically in Microsoft Office applications.
- Prior experience working with Luminate Online and TeamRaiser preferred.
- Prior web development experience preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 9 2018
Active Until:
Mar 10 2018
Hiring Organization:
Make-A-Wish America
industry:
Nonprofit