Residence Director

Program Management

• Develop, implement, monitor and evaluate all Residence and Senior Citizen Housing programs and policies to ensure the smooth operation of a program that operates 24/7.
• Responsible for personal interviews with clients to evaluate suitability for the YMCA Residence Program.
• Manage the occupancy of the Residence and Senior Housing programs, handles all problems, complaints, evictions, rental payments, and any written communications with residents.
• Perform all administrative duties associated with the programs.
• Regularly tours the residence quarters and conducts health and safety inspections.
• Knowledge and adherence to HUD policies and procedures.
• Responsible to ensure that at all times the residence programs and staffs are operating at the highest level of safety and that all regulatory requirements are being met, maintaining safe and secure environment for residents and for overall building security.
• Provides statistical information on a monthly, quarterly and annual basis relating to the program.
• Ensure adequate supplies and equipment is always available to meet the department’s needs.
• Seek opportunities for grant writing to support the Residence Program.
• Responsible for tracking and monitoring data that supports current grants ensuring target goals and objectives are being met and develop plans to fulfill goals as necessary.  Ensures appropriate and accurate grant reports are submitted as required.
• Establish positive relations with other related local, state or federal agencies.
• Able to identify and resolve resident issues tactfully, exercising good judgment, and conflict resolution.
• Creates and manages supplemental programs and services that will enhance individuals’ needs to maintain stable housing.
• Serves as community advocate for the program attending community events and public speaking engagements to educate the community on the program.
• Other duties as assigned by the Executive Director.

Staff Development and Supervision

• Develops and implements a comprehensive staff development plan in the areas of responsibility.
• Recruits, hires, trains, supervises, disciplines, develops, schedules and directs staff and volunteers in assigned areas, creating and fostering a staff environment that is positive, professional and member focused, ensuring excellence in member satisfaction at all times.
• Performs all supervisory and administrative duties in assigned area; ensures preparation and submission of all required reports and payroll are processed accurately and submitted on time.
• Reviews and evaluates staff performance, develops strategies to motivate staff to develop competencies that support and achieve the Association and department goals.  Ensures duties, responsibilities and accountabilities of all direct reports are defined and understood.  Effectively communicates to staff the standards for performance.
• Ensures high quality programs through innovative program development, evaluations, on going training of Staff and ensure all staff maintains their required certifications.  Ensures staff complete all required trainings.

Collaborative Relationships

• Relationships include identifying and develop relationships and working directly with community service organizations and government agencies with which the YMCA can collaborate to strengthen and expands residence and senior housing programs and services.
• Develops and maintains positive relationships with appropriate local, state and federal agencies that support housing programs.
• Attends community events to represent the YMCA and to speak about the program.

 Fiscal Management

• Develops implements, manages and controls budgets for the Residence department, produces all monthly reports as required by your supervisor.

 Volunteer Development

• Recruit and development of program volunteers.

Association Duties

• Serves as a vital and contributing member of the Y management team and Manager on Duty responsibilities.
• Holds monthly staff meetings, and attend all mandatory management meetings.  Actively pursues training and learning opportunities and certifications relating to the position; maintain current certifications required by the position.
• Provides staff leadership for annual fundraising and committees as assigned.

Cause-Driven Leadership® Competencies

• Mission Advancement: Reinforces the Y’s values within the organization and the community.Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels.  Secures resources and support for all philanthropic endeavors.
• Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA.  Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals.  Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
• Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities.  Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.
• Personal Growth: Fosters a learning environment embracing diverse abilities and approaches.Creates a sense of urgency and positive tension to support change.  Anticipates challenges that can sidetrack or derail growth and personal learning.  Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.