The Associate Director, Loyal Donor Program, leads a team of 5-10 fundraising staff within the Loyal Donor Program. The team is responsible for meeting with loyal donors to solicit bequests and other deferred gifts.
The Associate Director, Loyal Donor Program will work towards meeting the strategic priorities of the program by developing and coordinating plans and related tactics, and overseeing day-to-day tasks. They will manage a team of fundraisers and associated fundraising and activity goals in close collaboration with the dotted-line manager in each Business Unit where a Loyal Donor Officer is based. They will be responsible for carefully maintaining relationships with stakeholders around The Conservancy to ensure fluid collaboration in recruiting, performance management, program strategy, and employee integration and satisfaction. The Associate Director will oversee and provide coaching to a team primarily focused on donor discovery through high volume outreach via phone calls and in-person meetings. The position will manage guidelines and analyze information to achieve results, improve workflow, and solve problems. The Associate Director reinforces consistency in the organization's policies and procedures. They will provide advice, recommendations, and broad training related to the stewardship, cultivation, and solicitation of loyal donors. The Associate Director maintains expert knowledge of the systems and resources utilized by the team and applies knowledge to managing organization support and planning communications related to the resources. They will lead diverse activities, analyze situations, evaluate alternatives, project outcomes, and implement solutions in order to improve effectiveness.
RESPONSIBILITIES AND SCOPE
- Accountable for fundraising goals of 175-350 new bequest commitments per year through a fundraising department or development program.
- Supervise 5-10 out-the-door fundraising staff in a geographically dispersed team; responsibility includes training and professional development.
- Manage team accountability for strategic goals related to functional area.
- Act independently, exercise independent judgment to identify and solve complex problems.
- Decisions may have program-wide impact and may bind the organization financially or legally.
- Demonstrate sensitivity in handling confidential information.
- Design and manage multiple projects, directing work of staff, managing budget, setting deadlines, and ensuring accountability.
- Collaboratively design and plan new initiatives that will ensure department and organization-wide goals and strategies are achieved.
- Ensure programmatic commitments, TNC policies and procedures, and financial standards are met and managed for compliance.
- Financial responsibilities include budget planning and assisting with monitoring and administration of a budget.
- May direct or participate in negotiations for complex or sensitive agreements.
- Minimize legal risk to the Conservancy and ensure legal compliance with applicable state and local regulation.
- Use facilitative leadership to foster integration and collaboration with other Business Unit teams and cultures.
- Travel frequently and on short notice,
- Work checked through consultation and agreement with others rather than by directives of superiors.
- Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain.
MINIMUM QUALIFICATIONS
- Experience leading and implementing multiple projects.
- Experience with current and evolving technology in donor management and fundraising.
- Experience working with teams across organization.
- Experience, coursework, or other training in principles and practices of fundraising.
- Supervisory experience including setting objectives, managing performance, and conflict resolution.
DESIRED QUALIFICATIONS
- Multi-cultural or cross-cultural experience and multi-lingual skills appreciated.
- Ability to work in partnership with others in a collaborative or advisory role.
- Demonstrated ability to inspire through presentations, conversations, and written communications.
- Experience managing a geographically dispersed team.
- Experience supervising 3 or more staff.
- Experience, coursework, or other training in principles and practices of gift planning and donor discovery.
- Knowledge of current and evolving trends in charitable giving, major gifts, and gift planning.
- Proficient in interpreting guidelines and manipulating, analyzing, and interpreting data
- Self-reliant with databases and other current and evolving technology used in fundraising.
- Successful experience managing and implementing strategic program goals, plans, and complex processes.
- Superior planning and problem-solving skills.
- Understanding of accounting practices.