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MAJOR RESPONSIBILITIES:

• Oversees the daily activities and scheduling of the Residential Counselors and case management team.

• Responsible for the hiring of Shelter staff.

• Works to maintain supplies on site for staff and clients

• Assists Intake and Data Support Staff to ensure accurate information is logged daily

• Assesses and problem solves maintenance concerns. Contracts appropriate repairs as necessary.

• Responsible for overseeing the timely and accurate HMIS data entry for the QPID shelter Program. 

• Ensures that accurate information is available at all times, meeting legal and organization requirements. Additionally, report updates and detail of relevant client information and data daily to County.

• Can carry a case load.

• Plans and coordinates with Client Support Manager.

• Work with County Liaison to prepare for new resident referrals  

• Assists Sr. Director in managing the FACETS budget for program expenditures.

• Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.

• Participates in and conducts in-service training for staff development. Actively supports FACETS’ mission oriented outcome evaluation and outcome management. 

• Prepares proposals, reports, and statistics for submission to funding sources with the Sr. Director’s supervision.

• Represents FACETS in the community, in accordance with Agency Mission, Vision, and Code of Ethics.

• Establish and maintain an environment that promotes mutually respectful interaction between staff members, volunteers, partner organizations and residents.

• Performs other duties as assigned.

Program Coordination:

• Research, design, and recommend program development strategies that align with best practices.

• Ensure flow of critical information both internally and with community partners to guarantee timely, effective and high-quality service provision as they relate to intake, eligibility.

• Ensure that service delivery is of high quality and performed according to and within the FACETS policies and procedures, and contractual/licensing requirements.

• Ensure accuracy and completion of client data entry.

Compliance Requirements:

• Maintain current level of knowledge on program software Homeless Management Information System (HMIS) and other required information as it relates to workflow.

• Participate in regular supervision with Sr. Director of Programs by providing regular updates.

Community Outreach/Resource Participation:

• Participate in Fairfax County HCD/Partners COVID-19 weekly call, and other assigned meetings and/or workgroups

Leadership Competencies:

• Develops and motivates others: (Motivates others and supports their development through strong coaching and mentoring.)

• External representation and collaboration: (Represents the organization among external stakeholders and communicates in a sophisticated way about the organization’s vision and work. Seeks innovative ways to collaborate.)

• Manages uncertainty (Identifies and manages risks. Demonstrates openness to change and new perspectives; can manage and adapt to ambiguity.)

• Manages with data (Understands data; analyzes data and identifies insights and implications.)

• Organization and systems thinking (Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge.)

• Personnel Management (Effectively manages and develops others.)

• Team-building (Builds strong relationships with teams and colleagues; fosters effective teams and collaborative interactions.)

Attitude:

• Actively interested in learning about new and evidence-based methods for improving operations

• Attentive to constraints of time and funds in setting stretch goals

• Respectful of staff, volunteers, funders and clients

• Forward thinker, considering not just today but what are the implications for tomorrow

• Collaborative leader, working with others individually and in teams.