Technology Coordinator
LOVE146 VISION: The end of child trafficking and exploitation. Nothing less.
LOVE146 MISSION: Love146 journeys alongside children impacted by trafficking today and prevents the trafficking of children tomorrow.
REPORTS TO: Tech Manager
STATUS: FTE (40 hours weekly)
SALARY: $55,000 - $58,000 Annually
LOCATION: Remote in the following states: NY, TN, KY, CT, MA; Hybrid (1-2 days/week in office if location is within driving distance of Charlotte or New Haven, CT office)
OVERVIEW: The Technology Coordinator plays a key role in maintaining the integrity, accessibility, and utility of the organization’s data. With a strong focus on data hygiene and support for data-informed decision making, this position ensures accurate entry, consistent management, and effective use of data across systems. In addition, the Coordinator provides day-to-day technical support to staff and helps maintain essential IT systems, combining a service-oriented mindset with technical know-how to keep the organization running smoothly.
JOB RESPONSIBILITIES
Technical Management & Troubleshooting
- Under the direction of the Tech Manager, respond promptly to staff IT support requests encompassing hardware, software, network, and account issues
- Set up and configure new employee workstations, including laptops, phones, and email accounts
- Collaborate with external IT vendors for advanced troubleshooting when necessary
Systems & Software Management
- Maintain and update user accounts across systems such as Google Workspace and Salesforce
- Organize file storage and maintain shared drives for optimal accessibility
- Conduct basic training sessions for staff on technology tools and reinforce security best practices
Data and Database Coordination
- Ensure accuracy and consistency in data entry across CRM, donor databases, and other platforms
- Support staff in following data entry standards, naming conventions, and formatting protocols to ensure data quality across systems
- Conduct regular database audits to identify inconsistencies, missing information, or duplicates
- Collaborate with program, development, and operations teams to ensure data is properly tagged, categorized, and segmented for reporting and outreach
- Implement data cleaning procedures, including deduplication, validation, and standardization
- Assist with merging, archiving, or removing outdated or duplicate records, maintaining data integrity and history
- Work with external IT providers or database administrators to resolve performance issues, ensure uptime, and maintain secure access
- Generate standard and ad hoc reports to support program evaluation, compliance tracking, fundraising efforts, and leadership decision-making
- Help ensure data is accessible to the right stakeholders while upholding privacy, security, and permission protocols
- Assist with basic data analysis, dashboards, and data visualizations to help staff understand trends, service gaps, and performance indicators
- Serve as a point of contact for staff questions related to database use, providing troubleshooting and guidance as needed
Compliance & Security
- Handle sensitive data securely and in accordance with organizational policies and legal requirements, including HIPAA compliance
- Assist in implementing data privacy measures, managing permission settings, and encryption protocols
- Ensure software and security updates are applied to computers and devices, including but not limited to regular data backups and remote device management
- Support cybersecurity initiatives by managing password protocols and providing phishing prevention training
QUALIFICATIONS & EXPERIENCE
- Associates or Bachelors Degree, or 2-3 years of professional experience in related technology field
- 2+ years of experience in IT support, help desk, or a related role
- Strong knowledge of MacOS, Google Workspace, and Microsoft
- Ability to troubleshoot common hardware and software issues
- Strong communication skills and ability to assist non-technical users
- Experience in a nonprofit or social services organization preferred
- Familiarity with case management or donor database systems (e.g., Salesforce, Apricot, Raiser’s Edge)
- Basic networking knowledge and experience with IT security best practices
KNOWLEDGE & SKILLS
- Familiarity with the Internet as a research resource
- Excellent communication skills, including verbal and written communication
- Up-to-date with the rapidly changing field of computer/digital technology
- Ability to receive a set of tasks from others and complete them in a timely manner
- Ability to take initiative, to set priorities, work independently, and manage multiple tasks
- Ability and willingness to adapt to a variety of duties and priorities
- Sense of humor
COMPETENCIES
- Problem-solving mindset and patience in assisting staff
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Commitment to the mission and values of the organization
SALARY: $55,000 - $58,000 Annually
BENEFITS: Organizational culture committed to self care, work-life balance, flexibility, being both values- and trauma-informed. Working alongside other mission-driven people. Comprehensive medical coverage (Comprehensive medical coverage (employee contribution is 6% - 15% of monthly premium dependent on plan selection, or 15%-20% dependent on buy-up plan selection); twenty-five (25) paid vacation days annually; ten (10) paid sick days annually; paid holidays per Love146 schedule; Employee Assistance Program (EAP); month-long paid sabbatical after five (5) years continuous employment; employee-funded benefits: voluntary vision, voluntary dental, voluntary long-term disability, voluntary short-term disability, and a 403(b) retirement plan with an employer match up to 1% of gross salary. Employment with Love146 qualifies you for the Public Service Loan Forgiveness (PSLF) Program
Love146 is an Equal Employment Opportunity Employer