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Research Client Support Administrator

Chicago, IL, USA
Full-time

This position increases the capacity of YMCA of the USA and YMCAs to use data and other research for critical day to day decision making.

The Research Client Support Specialist is responsible for the timely and accurate management, assignment and response for research requests received through the department’s intake queues. Additionally, the role contributes to the organization’s research practices through coding and administration of pre-defined organizational surveys.

This position increases the capacity of YMCA of the USA and YMCAs to use data and other research for critical day to day decision making, driving improved performance towards the achievement of goals and strategies, and demonstration of impact.

Areas of Responsibility: 
  • Ensures timely and accurate responses to client requests associated with the Research, Analytics and Insights (RAI) team.
  • Administers the RAIs licenses and accounts associated with research tools used by the department.
  • Operates as the primary contact for the RAI department for LINK, the organization’s extranet site; requiring the incumbent to coordinate the content, write content and copy edit content for the RAI departments section of the extranet.
  • Codes and administers surveys that are pre-defined by the Research & Analysts Practices team or the Lead ETL Analyst.
  • Administers the RAI department’s central document management site.
  • Reviews and tests deliverables from RAI department prior to publication or roll-out.
Educational Background: 
Associates Degree or equivalent professional experience required; Bachelor’s Degree preferred.
Skills/Experience: 
  • Minimum of 1-2 years of client service is required
  • Prior use of survey administration software required (Qualtrics Preferred)
  • Excellent interpersonal (verbal and written) communication skills are required to support working in project environments that includes internal and external stakeholder teams
  • Must be proficient in Microsoft Office applications specifically (Excel, Word and Powerpoint, MS – Access a plus)
  • Demonstrated ability to manage multiple priorities, and assess and adjust quickly to changing priorities
  • Demonstrated strong writing and copy-editing skills required
  • Demonstrated strong analytical, conceptual and problem-solving abilities

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Nov 24 2019
Active Until: 
Dec 24 2019
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit