Come join our team and be a part of the Hanover community by sharing the Y's cause with our members.
The Hanover Area YMCA is searching for the right person to grow our membership and engage with members and non-members in our neighborhood. You will be able to share your cause and encourage members to participate in programs and activities to help them live a healthy lifestyle.
The Membership Development Director manages all aspects of the membership department, including supervising our experienced customer service representatives at 3 branches. You will develop, plan and implement new procedures and methods to achieve strategic goals in membership; including sales and retention strategies.
This position creates and manages the annual budget for the membership department.
- The Membership Development Director implements strategies that support recruitment of new members and retention of existing members.
- This position is responsible for building relationships with members, responding to inquiries and solving problems.
- You will work with association leadership to identify and implement training to enhance sales and retention skills and strategies for membership and staff.
- Analyze market data to develop, recommend and implement a strategic sales plan for membership which meets established association goals.
- Recruits, trains, coaches and supervises membership team members.
- Creates staff schedules, approves time cards, does performance reviews.
- Creates and manages the operating budget for the membership department.
- Collaborates with program directors to promote their programs and activities.
- Organizes membership events and represents the Y at community events.
- Serves as part of the management team.
- 2 years of supervisory customer service experience required
- Excellent personal computer skills and experience with standard business software
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Superior customer service skills
- Dynamic leader with an engaging personality