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Nonprofit Job Board

Membership Development Director

Hanover, PA, USA

Come join our team and be a part of the Hanover community by sharing the Y's cause with our members.

The Hanover Area YMCA is searching for the right person to grow our membership and engage with members and non-members in our neighborhood. You will be able to share your cause and encourage members to participate in programs and activities to help them live a healthy lifestyle.

The Membership Development Director manages all aspects of the membership department, including supervising our experienced customer service representatives at 3 branches. You will develop, plan and implement new procedures and methods to achieve strategic goals in membership; including sales and retention strategies.

This position creates and manages the annual budget for the membership department.

Areas of Responsibility: 
  • The Membership Development Director implements strategies that support recruitment of new members and retention of existing members.
  • This position is responsible for building relationships with members, responding to inquiries and solving problems.
  • You will work with association leadership to identify and implement training to enhance sales and retention skills and strategies for membership and staff.
  • Analyze market data to develop, recommend and implement a strategic sales plan for membership which meets established association goals.
  • Recruits, trains, coaches and supervises membership team members.
  • Creates staff schedules, approves time cards, does performance reviews.
  • Creates and manages the operating budget for the membership department.
  • Collaborates with program directors to promote their programs and activities.
  • Organizes membership events and represents the Y at community events.
  • Serves as part of the management team.
Educational Background: 
Bachelor's degree in related field preferred
  • 2 years of supervisory customer service experience required
  • Excellent personal computer skills and experience with standard business software
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Superior customer service skills
  • Dynamic leader with an engaging personality

Salary: $45,000.00

Job Function: 

Organization Info

YMCA of the USA

Chicago, IL, United States
Annual Budget : 
About Us

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Nov 21 2019
Active Until: 
Dec 21 2019
Hiring Organization: 
YMCA of the USA