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Community Manager, Digital Communications

Yonkers, NY, USAYonkersNYUSA

Consumer Reports is seeking a Community Manager to join our new Digital Lab team – a group of tenacious journalists, privacy experts, product testers, technologists and policy analysts dedicated to shining a light on the data privacy and security issues that consumers increasingly face, as well as examining the broader topics of fair market competition, transparency, and consumer choice in today's marketplace.  By scaling our capabilities and expertise for the digital era, Consumer Reports is expanding efforts to protect, educate, and empower consumers in our connected world while holding companies to higher standards.

The Community Manager for Digital Communications develops and executes an online and social media strategy that amplifies CR’s mission in the marketplace, identifies opportunities to engage with influentials and protects CR’s reputation as an independent, nonprofit organization. Serving on the Communications team and as a core member of CR’s distributed social media teams, this individual works to build CR’s brand to advance marketplace change in part by creating strategies that enable CR experts and executives to develop their social media profiles. In addition, this role is responsible for CR’s presence across third-party sites, including Wikipedia, LinkedIn, Glassdoor, Google Knowledge Graph, etc.

The Community Manager of Digital Communications must be adept at working in a highly matrixed organization as well as focusing on both immediate and long-term strategic needs. H/she will regularly seize on, or respond to, real-time opportunities to maximize impact and analyze quantitative and qualitative metrics to advance efforts.

Areas of Responsibility: 
  • In collaboration with communications and cross-functional leaders, concepts and executes a social media strategy that builds online presence for CR as brand in addition to specific individuals.
  • Ensures alignment with overarching communication strategies via social media to advance CR’s story as an independent, nonprofit organization, dedicated to bending the marketplace in favor of consumers.
  • Identifies opportunities for experts and executives to engage online on consumer issues, working with stakeholders from content, marketing, social impact and member support.
  • Shares and responds to opportunities in real-time and creates feedback loop.
  • Builds, monitors and manages CR’s online reputation across key social channels (Twitter, Facebook and YouTube), third-party sites such as Wikipedia, Google Knowledge Graph and Glassdoor, and major blogs in partnership with the extended social team across CR.
  • Creates and fosters communities to increase engagement, social following/ambassadors and brand affinity, providing regular updates on key metrics.
  • Collaborates with outside agency partner(s).
  • Performs other related duties as required.
  • Bachelor’s degree in communications, journalism or related field is required.
  • A minimum of five to seven years of hands-on experience with advanced knowledge and understanding of social media platforms and third-party sites, including Twitter, Facebook, LinkedIn, Wikipedia, Google Knowledge Graph, Glassdoor and others.
  • Must have demonstrated success in community management and driving online engagement; Wikipedia experience a plus.
  • Comfortable providing strategic communications counsel to cross functional partners and engaging with senior management.
  • Team player who collaborates well with others across highly matrixed organization.
  • Exceptionally strong interpersonal, social media, verbal communication, and project management skills.

Organization Info

Consumer Reports

Yonkers, NY, USA
501-1000 employees
About Us

Consumer Reports is an independent, nonprofit member organization that works side by side with consumers for truth, transparency, and fairness in the marketplace. We use our rigorous research, consumer insights, journalism, and policy expertise to inform purchase decisions, improve the products and services that businesses deliver, and drive regulatory and fair competitive practices.


Protecting consumers for more than 80 years:

Founded in 1936, Consumer Reports continues its work to put consumer needs first in the marketplace, achieving substantial victories to ensure that the cars, food, and products we buy are safe, raise the standards for financial services, and improve health and well-being.

Consumer Reports tackles tough topics, like product safety and sustainability, healthcare, food, and digital privacy—issues at the forefront of people's minds and wallets. We work together with our members to put consumer-protection practices, policies and laws into place across the states and in Congress, and with corporations that directly service consumers.

Why Work For Us?: 

Every day, in every job, our employees make a difference for consumers and society. 

At Consumer Reports, we’re building a diverse workforce that reflects our society, embraces new ways of thinking, celebrates a wide breadth of experiences, and reflects all of the audiences we serve. Inclusion means valuing the uniqueness that each staff member brings by creating an environment where everyone is welcome. Our objective is simple: for all employees to feel supported so that they’re set up for success.

Consumer Reports offers competitive salaries, comprehensive health, dental, vision, and retirement benefits, and extra perks like gym reimbursement and a shuttle service to the NY office from major transit centers. CR employees also have access to an array of learning and development opportunities, including classroom sessions, external events, and on-the-job training.

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Listing Stats

Post Date: 
Jul 16 2019
Active Until: 
Aug 16 2019
Hiring Organization: 
Consumer Reports