Museum Operations Manager

Colorado School of Mines

Mines is an Equal Opportunity/Affirmative Action employer and educator that recognizes that diversity is crucial to its pursuit of excellence in learning and research. Mines is committed to developing student, faculty, and staff populations with differing perspectives, backgrounds, talents, and needs and to creating a richer mix of ideas, energizing and enlightening debates, deeper commitments, and a host of educational, research, and service outcomes. As such, Mines values candidates who have experience working in settings with individuals from diverse backgrounds. Minorities, women, veterans, and persons with disabilities are strongly encouraged to apply.

Job no: 495015
Work type Administrative Faculty Full Time
Location: Golden
Categories: Library/Museum, Other, Academic Affairs, Middle Management

Position Title: Museum Operations Manager 

Pay Range:
$52,100 - $59,800

Mines takes into consideration a combination of candidate's education, training and experience as well as the position's scope and complexity, the discretion and latitude required in the role, work location, and external market and internal value when determining a salary level for potential new employees.

 

The Opportunity:
Mines Museum of Earth Science, at the Colorado School of Mines, is seeking a dynamic Operations Manager with retail experience and a passion for working with people. As the right-hand person of the Museum Executive Director, the Operations Manager must be a self-starter comfortable leading multiple simultaneous projects and delegating a variety of duties to both student employees and volunteers. Excellent organizational skills and the ability to communicate clearly are required. Experience running a retail store or business, including inventory analysis, sales reporting, budget management, and product staging, is highly preferred. Life-long learners and earth science enthusiasts are encouraged to apply.

Mines Museum is committed to fostering an appreciation of the Earth, energy and the environment through exploration, engagement, and enlightenment. Housing over 40,000 rocks, minerals, fossils and other objects, the museum draws an audience of over 35,000 visitors annually from all over the world. Mines Museum strives to be the leader in Earth Science exhibition and education, connecting the public to the University and encouraging the pursuit of careers in STEM. We accomplish our mission by providing visitors with the best possible onsite experience through engaging exhibits, outstanding customer service, outreach, tours, and special events.

 

Responsibilities:
Provide support to the Museum Executive Director to manage and enhance all aspects of daily operations (100%). Responsibilities include managing the museum store, managing student employees, managing museum volunteers in conjunction with the Volunteer Coordinator, developing and implementing outreach activities and events, including museum tours, and conducting other general museum administrative duties including editing the website, social media, ordering supplies, and submitting work orders. Under the direction of the Executive Director, this position also provides support with other Museum-enhancing strategic initiatives as relevant.

1. Manage the Museum Store:

• Holds primary responsibility for increasing the visibility, online presence, and revenue stream of the museum store and other museum sales activities. Related activities include but are not limited to marketing, maintaining online sales presence, shopping for new merchandise, staging the store, etc.
• Oversee student employees and museum volunteers in retail space whose duties include: performing sales, teaching customer service techniques such as wrapping of purchases,interacting with customers, verifying the accuracy of financial transactions, end-of-day procedures, retail recordkeeping, inventorying, tracking, inspecting, and recording shipments and supplies, and restocking, price verification, arranging displays.
• Manage all Museum deposits and ensure PCI compliance.
• Maintain Point of Sale (POS) system.
• Manage accounting and maintain financial records for all sales conducted by the Museum,
• including the gift shop, Book, Mineral, and Fossil Sales, consignment sales, etc.

2. Manage student employees:

• Recruit and hire, both paid and work study, student employees to run the welcome desk
• and cash register.
• Select and train student employee leaders.
• Manage all student scheduling, communication, and conflict resolution.
• Implement all student employee onboarding processes including, contracts, training, BlasterCard, and security access.

3. Manage Museum volunteers in conjunction with the Volunteer Coordinator:

• Oversee all volunteer activity, including projects and schedules, with the assistance of the Volunteer Coordinator.
• Facilitate volunteer communications through the Volunteer Coordinator.
• Facilitate volunteer onboarding processes in conjunction with the Volunteer Coordinator.

4. Manage outreach and other events, tours, and Museum rentals:

• Schedule paid tours for school groups, private organizations, and other relevant communities with intent to grow number of such groups annually.
• Assist with planning and execution of museum special events and functions (e.g., Annual Open House, Spooktacular, Boy Scouts/Girl Scouts, etc.).
• Promote Museum as a location for event/meeting rentals.
• Manage all necessary documentation for Museum event rentals and schedule staff for all events and insure compliance with University legal policies regarding events/rentals.
• Coordinate and track educational kits lent out to educators and speakers.

5. Conduct other museum administrative duties including:

• Conducting museum opening and closing procedures.
• Edit Museum website as needed.
• Oversee social media posts (Facebook & Instagram) using various platforms such as Hootsuite and Canva.
• Order/purchase office supplies and equipment.
• Submit work orders as necessary for museum-related issues (e.g., maintenance, custodial,
• etc.).
• Manage accounts receivable/payable for museum expenses using campus systems.
• Facilitate the tracking of all essential Museum statistics/metrics to support Museum growth initiatives including Museum visitors, tour groups, etc. with the help of student employees and volunteers.

6. Serve as right-hand person to the Executive Director by providing support with other Museum enhancing strategic initiatives such as program development, fundraising, grant writing, marketing, communications, exhibits design and preparation, and other projects.

• Communicates regularly with Museum Executive Director as part of daily responsibilities. Communicates with other departments as necessary, including CCIT, Facilities, Human Resources, Parking Services, Campus Safety, Bursar's Office, Controller's Office, etc. regarding Museum matters. Communicates with student employees and volunteers at Museum. Occasional public communication as part of event planning, assessment, marketing and membership in University and public groups.

Education and Experience:

• Bachelor's degree OR a minimum of 5 years relevant professional experience.

Knowledge, Skills, and Abilities:

• Prior management of groups or teams.
• Experience managing budgets and finances.

Other:

• Strong organizational skills and flexibility.
• Ability to delegate duties.
• Excellent written and verbal communication skills.
• Ability to multitask and creatively problem solve.
• Attention to detail.
• Aptitude for fiscal recordkeeping including proficiency with Excel.
• Demonstrated ability to work effectively and collegially with faculty, staff, students, and
• volunteers.
• Collaborative approach to problem solving and decision-making.
• Strong service orientation.
• Willingness to engage in scholarly and community activities.

Education and Experience:

• Bachelor's degree in relevant fields (e.g., business; finance; museum studies)
• Earth science/geology classwork highly desirable

Knowledge, Skills, and Abilities:

• Retail store experience, including inventory management and POS (point of sale systems).
• Experience managing a variety of social media platforms.
• Passion for rocks/minerals/fossils/gems.
• K-12 outreach or teaching experience.
• Experience working or volunteering at museums.
• Experience developing and managing educational & outreach programs.

About Mines & Golden, CO:
Mines is consistently ranked among the top engineering colleges in the United States and ranks number one as the best public school in the state for best value colleges. Mines is located in the heart of Golden, Colorado, a western suburb of Denver. The campus location offers a small-town ambiance with close proximity to all that the Denver metropolitan area has to offer with an abundance of cultural events, museums, theaters and sporting venues. An arid climate and an average 300 days of sunshine per year make the area an ideal place to live, work and play. We seek individuals who value a diverse and inclusive community - offering different perspectives, experiences, and cultures that enrich the educational and work experience.Equal Opportunity:
Colorado School of Mines is committed to equal opportunity for all persons. Mines does not discriminate on the basis of age, sex, gender (including gender identity and gender expression), ancestry, creed, marital status, race, ethnicity, religion, national origin, disability, sexual orientation, genetic information, veteran status or current military service. Further, Mines does not retaliate against community members for filing complaints regarding or implicating any of these protected statuses.

Mines' commitment to nondiscrimination, affirmative action, equal opportunity and equal access is reflected in the administration of its policies, procedures, programs and activities and in its efforts to achieve a diverse student body and workforce.

Through its policies, procedures and resources, Mines complies with federal law, Colorado state law, administrative regulations, executive orders and other legal requirements to prevent discrimination (including harassment or retaliation) within the Mines campus community and to address potential allegations of inequity or concerns for safety.Total Rewards:Mines is proud to provide exceptional benefits that include pay, health & wellness and work/life balance offerings. Our portfolio of benefits includes medical, dental, vision, disability insurance, flexible spending accounts, life insurance, and retirement savings plans. Additionally, Mines employees are eligible for tuition benefits (for employees and dependents), generous paid holidays and leaves and discount programs. For more information, visit Mines benefits.How to Apply:Applicants will be asked to complete an online application (personal information, demographic information, references, veterans status) and upload a resume and cover letter (required). References will not be contacted until later in the selection process and you will be informed before that contact is made.Background Investigation Required:Yes

Advertised: Jun 25, 2021 Mountain Daylight Time
Applications close: Jul 9, 2021 11:55 PM Mountain Daylight Time