Position Summary: Adoption-Share is looking for an Agency Coordinator to support the Family-Match Program for customers within a region. The Family-Match Program is comprised of a.) a web-based application that pre-screens potential foster/adoptive families for licensing, b.) a web-based application that uses a compatibility matching algorithm to match waiting children in foster care (available for adoption) with home study approved families, and c.) a set of program support services for state leaders, child welfare agency leaders, case workers, family licensing and/or recruitment organizations and families.
Adoption-Share is working with various stakeholders in the child welfare system to implement our Family-Match technology to best meet the needs of children in their area. Family-Match provides users with visibility into the quality of resource families recruited, trained, and licensed to foster or adopt, and to provide the platform whereby the best resource families are identified faster for mobilization and utilization to help children in foster care. Family-Match also provides users with a tool to match waiting children in foster care (available for adoption) with home study approved families.
The Agency Coordinator will assist the Regional Director in supporting agencies and end users within a specified region. The Agency Coordinator will onboard new users, provide training and support on an ongoing basis, and carryout the day-to-day activities for the specified region.
Work Conditions: The position will require travel within the designated regions for meetings with leadership in private and public agencies, but will work remotely. Location preference for position is North Carolina, South Carolina, Georgia or Florida.
Duties and Responsibilities:
Business Development:
- Articulate, present and promote Adoption-Share’s program and interests to agencies and their users within the region.
- Support Adoption-Share leadership with future funding requests from public and/or private organizations as needed.
- Work with Adoption-Share leadership to design future program enhancements and offerings as needed.
Family-Match Program Management
- Assist with developing and executing individual account plans which are aligned with organization strategy, account goals and objectives and associated account budget.
- Serve as a primary point of contact for agency users and regional management team.
- Develop and maintain active and positive relationships with agents, agency leaders and community stakeholder groups across all regions/counties.
- Organize and execute training/re-training meetings for users to learn the application as outlined in Account Plan.
- Check in frequently with users to promote regular and consistent use of the Family-Match tool and troubleshoot issues as they arise.
- Develop customized materials to support account users to include user guides, FAQ documents and quick tips one-pagers.
- Collaborate with Adoption-Share’s Marketing team to collect data and testimonials to be shared publicly.
- Be the key advocate and marketer of the Family-Match program and function as the resident Family-Match expert for specified accounts.
- Collaborate with Family Coordinator(s) on questions and issues as needed.
- Ensure compliance with Adoption-Share policies and procedures.
General and Administrative
- Participate in weekly regional team meeting with Adoption-Share leadership and regional team to discuss account statuses, escalate issues and prioritize activities for the upcoming week.
- Participate in weekly Adoption-Share cross-functional team meeting.
- Participate in conference calls with remote staff/consultants as needed.
- Maintain accurate and up-to date records of customer organizational data and key contacts.
- Support Adoption-Share leadership as needed on special projects, e.g. generating content for blog posts or other duties as requested or required.
Minimum Qualifications and Skills
- Bachelor’s degree or specialized degree in related field required. Minimum of three years' experience in child welfare leadership positions is preferred.
- Strong interpersonal and relational skills. Ability to communicate with energy and earn the respect of local agencies. A high ability to relate well with others is required.
- Ability to analyze information, evaluate options and to think strategically. High level of situational awareness.
- Ability to process and analyze data, identify trends, and present information to internal and external stakeholders.
- Strong organizational skills including the ability to plan and prioritize work flow.
- Excellent oral and written communication skills with the ability to develop and present technical presentations.
- Capacity to work independently and as part of a team – passion, integrity, positive attitude, mission-driven, and self-directed.
- Action-oriented, entrepreneurial, adaptable, and innovative approach to planning. Excellent leadership skills, including a proven ability to be flexible in demanding situations.
- Proficiency in typing and computer programs including Word, Excel, Power Point or Mac counterparts Pages, Numbers and Keynote.
- Ability to lift, carry, pull and push up to 30 pounds intermittently throughout a shift.
- If applicable, must have the ability to work for extended time periods in an outdoor environment.
- Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull or walk for prolonged periods.
Competitive pay; no other benefits provided.