Under the guidance of the V.P. of Finance, the Billing and Collections Coordinator provides exceptional customer service, good judgement and initiative. This person has opportunities to work individually and with a team to retain members, work A/R reports, and create program set-up in the point of sales system. Building relationships is key with staff at branches, members and department team.
Areas of Responsibility:
- Provide external/internal customer service via phone and email to members, participants, and all branch team members.
- Credit card updates/corrections
- Process refunds
- Reconciliation of daily deposits
- Duplicate member merges
- Bank draft returns, NSF’s, and collections
- Draft reports/data analyzer
- Membership invoices
- Assist in special projects as directed
Skills/Experience:
- Bilingual (English/Spanish) - Strongly preferred
- Proficient and accurate data processing skills
- Ability to work independently and multi-task
- Ability to process a large volume of work
- Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
- Must be organized and have strong attention to detail
- Ability to communicate with a diverse clientele and team members
- Excellent written and interpersonal communication skills
- Ability to make decisions, set priorities, and work as a team
- Ability to work effectively in a fast paced, deadline driven environment
- Must be able to work on a computer for extended periods of time
Compensation/Benefits:
Hourly: $13.00 - $15.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 11 2018
Active Until:
Feb 11 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit