The Information Technology Technician assists in the maintenance, tracking, troubleshooting, and purchasing of information technology systems (including PC and LAN equipment) for the Florida program working from West Palm Beach, FL. S/he monitors, optimizes performance and provides disaster recovery service for the information systems in the office. S/he assists staff on troubleshooting software and hardware problems including network issues. . S/he performs local operations functions as appropriate in accordance with TNC and TIS standards, policies and procedures. This position will work with the Florida Technology and Information Systems Operations Manager (TISOM) and is supervised by the Program Director of TIS Operations for the Southern Service Area and has no direct reports. This is a part-time position working 21 hours per week with benefits.
- Assist with local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and TIS standards, policies and procedures.
- Responsible for processing purchase orders and installation of IT hardware and software (e.g. PC’s and peripherals) for primary Operating Units.
- Provide technical support (PC and network equipment) including backup recovery. Performs complex software and hardware troubleshooting, all under the direction of a TISOM or a Program Director.
- Provide new TNC staff with PC setup and orientation.
- Provide assistance for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
- Participate in the communication and deployment of new technology standards and best practices as appropriate.
- Responsible for monitoring data backups in the offices to ensure that they are completed on a regular basis.
MINIMUM QUALIFICATIONS
- 2 years of work experience troubleshooting computer and network systems.
- Experience with MS Office software, Windows and Macintosh environment.
- Experience manipulating, analyzing and interpreting data.
- Fluency in English and Spanish is required
DESIRED QUALIFICATIONS
- Multi-lingual; multi-cultural, cross cultural experience or background an asset.
- Strong organizational skills and attention to detail.
- Demonstrated work experience providing customer service.
The Nature Conservancy offers competitive compensation, 401k or savings-plan matching for eligible employees, excellent benefits, flexible work policies and a collaborative work environment. We also provide professional development opportunities and promote from within. As a result, you will find a culture that supports and inspires conservation achievement and personal development, both within the workplace and beyond.
This is a part-time position working 21 hours per week with benefits.