The Executive Director is responsible and accountable for all operational aspects including planning, developing, and implementing membership, programs and services, volunteer development, strategic planning and financial development. The candidate should have a passion for providing a superior member experience, exemplify the Y’s four core values of caring honesty, respect and responsibility and be committed to delivering upon the Y’s mission and promise. The individual should have experience developing volunteer and community relationships increasing the Y’s capacity to serve the community. The Executive Director must develop and maintains a culture of innovation, inclusivity, determination, appreciation, and teamwork. YMCA experience is preferred, but not required.
Areas of Responsibility:
- Establishes with the center leadership team long range plans for the expansion of programs and services, in support of overall Y goals.
- Develops, manages, and monitors the center operating budget and meets or exceeds budget targets.
- Oversees the day-to-day operations of the Center.
- Recruits, hires and leads center staff. Provides leadership and supervision to member engagement, healthy living, sports and aquatics leadership teams. Reviews and evaluates associates performance. Develops strategies to motivate staff and achieve goals.
- Ensure the establishment and implementation of a Center on-boarding process for all new associates. Train and coach all associates (Center wide) on relationship building/membership service skills to ensure consistent excellence in service through daily care of members, program participants and volunteers. Leads the development of the Community Mission Board and committees. Directs the volunteer activities of the center.
- Serves as a leader in the annual mission campaign and other fundraising initiatives; directs staff and volunteers on implementation of membership campaigns.
- Leads and ensures the creation of a culture of exceptional member and program participant service. Works with center teams to continually improve member and participant engagement and experience.
- Coordinates the development and management of center programs to meet the needs of the community and achieves association operating objectives.
- Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops and maintains collaborative relationships with community agencies in service delivery area.
- Coordinates staff and volunteer development, including recruitment, team building, training, evaluation, recognition, termination, etc.
- Leads strategic planning efforts and develops the annual operating budget of the center.
- May partner with association leadership team to identify and develop relationships to support capital campaigns for center.
- Ensures the implementation of the Association Vision Plan key components.
- Ensures outstanding member service and meets all Member Experience program standards.
- Direct staff and volunteers in the development of program and membership enrollment strategies.
Educational Background:
Bachelor’s degree from an accredited college or university or the equivalent combination of education and experience.
Skills/Experience:
- Minimum five years of experience in management, preferably in a Y.
- Proven experience in supervising, inspiring, developing and motivating associates.
- Proven customer service, sales and marketing experience preferably in a membership setting.
- Proven track record with selling a product or service and meeting or exceeding sales goals.
- Able to direct assigned operations including volunteer development, supervision
- of associates, development and monitoring of budgets, marketing and public relations, and program development.
- Excellent oral and written communication skills including negotiation, presentation skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Intermediate computer skills including experience utilizing email and working in a windows environment.
- Passion, enthusiasm and support for mission and values of the YMCA.
- Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
- Knowledge of federal and state employment laws and regulations, and not-for-profit sector employment policies and procedures.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to create a culture of serving the members and staff within the centers.
- Ability to analyze complex information and to define and solve problems.
- Knowledge of marketing and promotion techniques.
Compensation/Benefits:
Salary: $56,165.00 - $70,206.00
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 6 2018
Active Until:
Feb 6 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit