Under the supervision of the CEO/President, the Membership and Wellness Program Director is responsible for the administration and direction of the Membership and Wellness Departments. The Membership and Wellness Program Director’s key function is to promote the charitable mission of the YMCA of the Coastal Bend by building strong lasting relationships with members and their families, as well as employees. The Membership and Wellness Director must possess good organizational, communication and supervisory skills, and make relationship building a top priority at all times, as well as assure that programs exceed the goals and objectives of the YMCA of the Coastal Bend.
The Membership and Wellness Program Director is responsible for the development and retention of membership, quality control of YMCA membership and program materials, brochures, website and marketing materials.
The Membership and Wellness Program Director is responsible for the upkeep of the association’s membership records, preparation of membership reports by utilizing all resources ensuring tasks are performed by the appropriate personnel.
The Membership and Wellness Program Director will assist in our annual Partners With Youth Campaign and plays and important role in attaining the annual campaign goal.
The Membership and Wellness Program Director is expected to carry out any other tasks deemed necessary by the President/CEO of the YMCA.
- Recruit, hire, train, and supervise volunteers, membership services, wellness, and child watch staff.
- Will act as the principle source of information, administer the membership welcoming process, data input for membership renewals, cancellations, changes, and financial aid.
- Accurately maintains all membership, wellness and volunteer records, as well as cash controls.
- Provide accurate information about membership and wellness programs, as well as provides the appropriate support to new and existing members pertaining to membership status, upcoming events, and building updates.
- Creates direction & delegate appropriate responsibilities to member services, wellness & child watch staff to accomplish the necessary duties.
- Organizes schedules, member newsletters, tours, membership/wellness materials, marketing, trainings, member events and activities for the YMCA.
- Attend all community membership and wellness/health events.
- Develop, order, and produce all membership/wellness marketing materials.
- Conduct annual audit of membership documentation.
- Preparation of membership/wellness reports/statistics.
- Monitor monthly sales/cancelations through daily reports.
- Ensure the delivery of appropriate sales and providing excellent customer service skills.
- Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
- Assist in budget preparation and analysis of programs.
- Assist in monitoring program expenses.
- Implement Association Risk Management procedures and policies.
- Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members.
- On site attendance is required of this position.
- All other duties as assigned by President/CEO.
- The incumbent must have the experience and educational background suitable for the position. 5 years’ experience in managing Health and Wellness Facilities, Membership facilities, equipment, budgeting and staff supervision. Three years of successful experience in developing and implementing membership, health and wellness programs for various ages. Preference will be given to candidates with advance training and/or certifications from NCCA sanctioned organization in a related field, such as ACSM, NSCA, ACE, AFAA, or ISSA. This position requires essential skills in interpersonal relationships, excellent written and oral communications skills, and attention to detail. Previous experience is preferred; YMCA Program Director with experience working in a multi-cultural setting highly desirable. The individual will be required to understand the basic philosophy, nature and goals of the YMCA, and possess sound human relation’s skills. The individual must possess maturity, superb judgment, excellent management and organizational skills, and a broad range of human relation’s experiences.
- The individual will coordinate programs and facilities including recruitment, development and recognition of staff and volunteers. The incumbent will work closely and be required to coordinate on a daily basis with the leadership team in the development programs, and assist in the establishment of long-range plans and goals. Additionally the individual should have skills in program development, marketing/membership retention, facility management, volunteer development, and the ability to motivate and relate positively with others.
Salary: $35,000.00 - $40,000.00