The incumbent is responsible for providing project support fortheMembership and Programs department and Strategic Research & Analysis Team in the Research, Evaluation & Data Sciences department. This work consists of coordinating andassistingwiththe logistics and operations of events while helping to meet departmental and organizational goals. This role will also act as the primary support role for Nationwide Membership. This position will answer questions and provide support for the Nationwide Membership System, operations of Nationwide Membership and the Sex Offender Screening process. In addition, the individual will support the membership team in other support needs for local Ys. This position reports to the Sr. Director of Membership with additional supervision from the Sr. Director of Strategic Research & Analysis.
- Supports the planning of Strategic Research & Analysis projects by entering project information into project management software.
- Assist in administering the Strategic Research & Analysis Team’s Esri ArcGIS and Qualtrics accounts by monitoring credit usage, maintaining a list of users, coordinating information on training and capacity building in tools, and serving as a tester for draft deliverables.
- Assists with coordinating Y-USA trainings on analytical deliverables created by the Team including meeting logistics.
- Prepares agenda, takes notes and prepares minutes from project meetings, Leadership Team meetings, and research focus groups (virtual and in-person).
- Provides back-up support for monitoring the Research Inbox (or its successor).
- Assists in posting and monitoring of content on REDS’ Exchange Page.
- Administers the Strategic Research & Analysis Team’s SharePoint pages including uploading and revising content and monitoring permissions.
- Reviews narrative reports, data visualizations and other deliverables created by the Team to assist in Brand Compliance.
- Monitors and supports local Ys with Nationwide Membership.
- Monitors help tickets and operational questions for the sex offender registry software within Nationwide Membership
- Monitors and responds to assigned queues in customer service management system (Sales Force)
- Answers questions and resolves Level 2 issues from Call Center Representatives, Manager and Y Staff
- Assists membership department with additional administrative assignments when needed
- Performs other duties as assigned
- Minimum 1 year of experience in project coordination
- Minimum 1-2 years of customer service experience is required
- Excellent verbal, written and interpersonal communication skills arerequired
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)is required
- Strong editing skills arerequired
- Demonstrated ability to complete work accurately, under pressure and meet deadlines isrequired
- Knowledge of budgeting and working with accounts receivables/payable and financial statements ispreferred
- Must possess initiative and ability to work independently with minimalsupervision
- Ability to work with off-site staff isrequired
- Minimum 1-2 years of customer service experience is required
- Strong verbal and written communication skills are required
- Demonstrated ability to research, make decisions and problem solve are required
- Demonstrated experience showing attention to detail and accuracy
- Experience working for a YMCA or Y-USA is preferred
- Commitment to the YMCA character development values of caring, honesty, respect and responsibility is required
Salary: $43,000.00 - $50,000.00