Senior Membership Director

• Implements membership & wellness strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
• Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership & wellness department and takes appropriate action to correct variances
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Leads assigned aspects of the fund-raising campaign, secures gifts and motivates staff and volunteers to invite investment in the Y as a cause .
• Participates in staff meetings and/or related meetings. 
• Supervises 2 or more departments.

Department Responsibilities:

• Healthy Living
  • Creates and schedules wellness classes.
  • Hires, trains and supervises assigned staff which may include coordinators, instructors and trainers.
  • Maintains equipment and facilities.
  • Purchases equipment, parts and supplies as required.
  • Coordinates and schedules equipment maintenance and repairs.
  • Monitors daily operations to adhere to all YMCA health and safety standards and policies.
  • Designs and implements new health and wellness programs.
• Active Older Adults
  • Creates and schedules activities and events
  • Develops and distributes program calendar and newsletter. 
  • Secures facilities and supplies for activities and event