Through an intentional focus on the Fitness Center, Group Exercise programming, Personal Fitness Services, member evaluations, MyZone, and other onboarding and retention practices the Membership and Wellness Specialist will positively impact the member experience.
Areas of Responsibility:
- Staff: Recruit, train, and consistently develop a staff team which exhibits a welcoming, positive, mature, and empathetic attitude; while displaying high knowledge of our cause-driven services.
- Environment: Establish a clean, safe, organized, welcoming environment that speaks to all members. Areas of accountability include Fitness Center, Fitness Studios, Consultation Room, and Fitness Center hallway.
- Relationship Building: Through the use of Listen First, establish positive collaborations between staff to staff, staff to member, and ultimately member to member.
- Data: Continually compile and use survey results to close service area gaps in standard operating procedures across retention practices.
- Work with Branch Director to develop growth opportunities to increase membership units within the branch
- Recruit and supervise qualified and engaging wellness staff (i.e. personal trainers, fitness instructors)
- Ensure proper scheduling and direct personnel and volunteers as needed. All schedules should adhere to budget. Coordinate schedules based on usage trends, session registration, events, etc
- Drive fitness programming within the branch (group exercise, personal services, specialty training classes and challenges)
- Maintain or exceed expectations for Healthy Living touchpoints; Journey, consultations, re-consultation (monthly and quarterly goals to be provided)
- Ensure that the Fitness Center is clean, equipment is in working order and fitness center rules are being followed
- Oversee MyZone Challenges, sales and touch points (monthly and quarterly goals to be provided)
- Educate and ensure that through the use of Listen First, fitness staff are able to speak to the added value of membership, especially complimentary fitness consultations, Orientations, programming, and personal services, etc
- Host informative and effective staff meetings, ensuring a clear agenda with outcomes.
- Ensure department SEFA requirements and staff training of emergency procedures.
- Complete accident/incident report follow-up within 24 hours; submit to Branch Director
- Performs all other duties as assigned by supervisor
Educational Background:
Bachelor’s degree
Skills/Experience:
- Minimum 1-3 years experience in customer service industry
- Minimum 1-3 years of supervisory experience
- Holds Personal Trainer or Group Exercise certification through a reputable industry source (ACE, ACSM, AFAA, etc.) from an organization approved by Central Bucks Family YMCA
- Proficient in and able to clearly communicate specific components and usage of cardio-respiratory, selectorized, free weight, and other common exercise equipment (i.e., rubberized resistance, stability balls, medicine balls, etc.)
- Ability to conduct scientifically valid fitness assessments and appropriately interpret the results
- Trained in Listen First or will become trained within 6 months of position
- Complete New Staff Orientation within 60 days of date of hire
Physical Requirements:
- Must be able to lift up to 25 lbs. Must be able to see and use a computer. This work requires the following physical activities; walking, bending, stooping, reaching, sitting, lifting finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors and may require occasional travel.
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 8 2017
Active Until:
Jan 7 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit