Associate Membership Director - Mapleton

The Associate Program Director of Membership:

• Implements membership strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Provide quality customer service and Y relationships with current and potential members and volunteers.
• Recruits, hires, trains, develops and directs personnel and volunteers as needed. Supervises and schedules CRS staff team and Child Watch Coordinator, and operations therein.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
• Ensures proper implementation of front desk procedures, adjusting as necessary to meet the needs of the community being served. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.  By understanding members and connecting them to programs, services, and other members that meet their needs, fostering a sense of community.
• Leads assigned aspects of the fund-raising campaign.
• Participates in staff meetings and/or related meetings.
• Direct supervision at customer relations desk, supporting CRS team as needed including but not limited to staying up to date with member management systems, documenting and monitoring needs for the membership department at your branch.
• Participates in required Manager on Duty shifts.
• Maintains inventory for Front Desk equipment, communicating with appropriate staff when there is anything that needs attention.
• Implements agreed upon marketing strategies and sales initiatives to obtain established membership goals.