Wounded Warrior Project’s (WWP) Veterans Benefits Coordinator will serve as the first point of contact for inquiries related to DoD and VA benefits, provide administrative support to a regional team, and assist WWP Benefits Liaisons in the development of Warriors’ claims.
Areas of Responsibility:
- Work within DoD, VBA, and VHA systems to ensure timely and professional care of Warriors
- Provide effective, timely, and responsive customer service to Warriors, Family Support Members, and internal and external stakeholders
- Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance
- Manage incoming calls and emails, vetting and responding to basic inquiries within a specified timeframe
- Communicate general information related to VA and DoD benefits, eligibility, and evidentiary requirements
- Work with Warriors and Family Support Members to gather evidence in support of claims for benefits
- Provide regular updates to Warriors represented by WWP in open claims or appeals, and ensure that any questions and concerns about their case are timely addressed
- Maintain and update records in WWP’s case management system (SalesForce)
- Assist WWP Benefits Liaisons with claim-development, research, and advocacy in cases pending before the VA and DoD
- Assist and participate in educational outreach efforts, collaborative events, and claims clinics
- Other related duties as assigned
Educational Background:
High School Diploma/GED required, Bachelor’s degree preferred
Skills/Experience:
Knowledge, Skills & Abilities
- Outstanding customer service
- Basic knowledge of DoD and VA Benefits, medical terminology, and applicable laws and regulations
- Excellent organizational and communication skills
- Ability to handle sensitive and confidential medical information with discretion and compassion
- Ability to timely complete required assignments in a fast-paced environment
- Self-motivated, positive, personable, and able to relate well with diverse populations and age groups
- Organized, diligent, and able to troubleshoot, problem-solve, and prioritize
- Proficiency in the use of Microsoft Office programs
- Proficiency in the use of SalesForce preferred
Education & Experience Requirements
- Minimum one (1) year customer service experience required
- Familiarity with military culture preferred
- Salesforce experience preferred
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 29 2017
Active Until:
Dec 29 2017
Hiring Organization:
Wounded Warrior Project, Inc.
industry:
Nonprofit