Advocate for low-income people across Montana, offering support, information, and referrals to applicants for services, clients, and the general public.
Join Montana Legal Services Association and make justice possible. You’ll enjoy Montana’s outdoor lifestyle while representing those without a voice in our civil legal system.
MLSA is a progressive Montana non-profit law firm. We offer our staff challenging and fulfilling work, where you can go home each day knowing you made a tangible difference. MLSA provides a supportive and collegial work environment, a healthy work-life balance, and a generous benefits package.
MLSA is an equal opportunity employer and we consider the diversity of our staff to be vital to our organization's success. We strongly encourage and welcome people of all cultures, races, educational backgrounds, life experiences, socio-economic classes, sexual orientations, ages, genders, and physical abilities to apply.
Who We Are: MLSA is committed to the idea that equal justice under the law is a right, not a privilege. We are zealous advocates for Montanans who struggle to make ends meet and deserve their day in court.
- Our attorneys have pursued impact litigation all the way to Montana’s Supreme Court, helping to level the playing field for all Montanans.
- Our staff works with clients statewide and within Montana’s Tribal Courts.
- We are nationally recognized for our forward-thinking approach to civil legal aid and for our use of technology to advance the cause of justice for all in Montana.
The Position: We’re looking for an Intake Manager to be based in MLSA’s Helena or Billings office.
Specific Duties
- Ensure that intake procedures are conducted in compliance with all MLSA regulations, processing guidelines, and grant requirements.
- Assign and manage intake tasks and workflow to minimize backlog and improve response times.
- Supervise Intake staff, including remote supervision of personnel in other MLSA offices.
- Take shifts answering the HelpLine phones, processing online applications, conducting intake interviews with applicants for MLSA services, and participating as a Live Help Navigator for MontanaLawHelp.org.
- Serve as the main point of contact for questions and issues related to intake procedures and intake staff.
- Identify training needs, help create training materials, and participate in onboarding and ongoing training of staff.
- Monitor trends and fluctuations in application volume and work with management to adjust intake processes as needed.
- Identify and implement process improvements to improve the applicant/client experience and to increase job satisfaction for intake staff.
- Organize and lead weekly intake staff meetings, and conduct, at minimum, two one-on-one check-in meetings with direct reports per month.
- Participate in the development and testing of technology projects to streamline the application and referral process for MLSA clients.
- Participate in MLSA statewide initiatives and community outreach activities.
- Develop and maintain knowledge of legal and social service agencies for referrals and collaboration as needed.
- Other duties as assigned by management.
Required Skills & Attributes
- Commitment to belonging, social justice, diversity, equity, and inclusion.
- Supervisory experience, preferably in a non-profit and/or call center environment.
- Willingness to travel in state (approximately 10-15% of the time) with occasional travel to out-of-state conferences.
- Experience communicating calmly and effectively to clients and staff in a fast paced, high stress environment.
- Ability to maintain client confidentiality as required by the Montana Rules of Professional Conduct.
- Excellent communications skills (written and oral) and strong listening skills.
- Values a collaborative problem-solving approach to difficult issues.
- Skilled in the use of technology and the aptitude and desire to learn new systems.
- A “can do” attitude and a willingness to pitch in where needed.
Preferred Skills & Attributes
- Bachelor’s Degree or equivalent professional experience.
- Experience supervising remote employees.
- An understanding of the civil equal justice legal needs of low-income people, including the unique needs of populations that experience particular barriers to access to justice systems, and of effective approaches and methods for addressing those needs.
- Experience working collaboratively and empathetically with diverse groups of colleagues and clients who have varying cultural backgrounds, perspectives, experience, and expertise.
We’re looking for an Intake Manager to be based in MLSA’s Helena or Billings office. The pay range is $55,000 and up, depending on experience.
- MLSA offers company-paid health, dental, vision and life insurance; an educational loan repayment assistance program; a 403(b) retirement plan; and eligibility for a health reimbursement or health savings account.
- We also offer a generous paid leave package, including annual, personal and sick leave, and a wellness leave program.
- And if you move from another town in Montana to join us, we offer up to $500 for relocation reimbursement (or $1,000 if you move from out of state).
How to Apply: Screening of applicants will begin immediately and we hope to fill the position before November 19, 2023. However, the position will remain open until filled.
Please apply here - https://montanalegalservices.bamboohr.com/careers/73
Visit our website, mtlsa.org to learn more about MLSA, our staff, and the work we do.
The Location:
Helena: Montana’s capital city, centrally located for a wide variety of outdoor adventures. Helena offers over 80 miles of hiking trails accessible from downtown and its nationally recognized mountain biking trail system offers a full range of expert to family-friendly rides. Cross-country ski trails abound and the local downhill ski area is just 23 miles from Helena and boasts affordable lift tickets, short lift lines, and night skiing on Fridays. Home of the Archie Bray Foundation, Helena Symphony, and many other theaters and museums gives Helena the title, #1 small arts community in the country. Our Helena office is a short walk to Downtown Helena and the Great Northern Town Center featuring great local coffee shops, eateries, craft breweries, a wine bar, a distillery, and handmade ice cream.
Billings: The largest city in Montana, Billings has plenty to offer and maintains the feel of small town Montana. Bursting with craft beer, Montana’s only walkable brewery trail is located close to our office, in the heart of downtown Billings. A self-guided tour is made up of six breweries, two distilleries and one cider house. Nestled in between sandstone cliffs and the Beartooth Mountains which gives Billings the “Montana’s Trailhead” name. There is a path for any personality: Arts & Culture Aficionado, History Buff, Outdoor Enthusiast, Foodie, Roadtripper, Shopaholic, Wellness, and Family Adventures.
Why Should You Apply?
- Live your values and put your passion or degree to work by advocating for people who deserve a voice in our legal system.
- Great benefits, generous leave, and competitive pay.
- Access to free CLE seminars and opportunities to attend national conferences and trainings.
- The chance to hone your skills in a friendly and supportive work environment.