The mission of the Alzheimer's Association is "To eliminate Alzheimer's disease through the advancement of research; to provide and enhance care and support for all affected; and to reduce the risk of dementia through the promotion of brain health." The Alzheimer's Association, New York City Chapter provides a variety of education, information and support services to persons with dementia, their families, health care professionals, and the community.
POSITION SUMMARY: Under the supervision of Senior Care and Support Program Manager, the Care and Support Program Managers are part of the program team. Program Managers are responsible for developing, marketing and delivering programs and services to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members in accordance with the Alzheimer's Association Strategic Plan and Common Program Portfolio. As a trained professional, Care and Support Program Managers will work with individuals or families, in person or over the phone, who have care or dementia related questions by providing problem-solving strategies, disease education, decision-making support, crisis assistance, guidance during transitions and connections to local services. The Program Manager will plan, schedule, market , perform outreach and deliver Association community education programs, care consultation, support groups, conference presentations and other trainings and activities. He/She will also be responsible for managing support groups throughout the five boroughs including recruiting, managing, and training volunteer support group facilitators. In addition, the Program Manager will conduct outreach and education activities to meet the needs of persons with Alzheimer's disease and dementia, their families and caregivers, professionals, paraprofessionals and community members including priority diverse populations among Latino, African American and LGBT constituencies. As such, the Care and Support Program Manager play a critical role in reaching and serving the underserved communities across the five Boroughs.
The function of the Care and Support Program Manager is to advance the Care and Support arm of the Association's mission. Under the supervision of the Senior Care and Support Program Manager, the Care and Support Program Manager will plan and develop a programmatic approach, establish relationships, conduct outreach, lead group educational workshops, and provide clinical care in the form of care consultations, one to one psychoeducation and leading support groups.
PROGRAM DEVELOPMENT, EDUCATION AND OUTREACH
- Plan, develop, perform outreach and marketing as well as deliver Alzheimer's Association education and training programs to persons with dementia, their family members and caregivers, professionals, paraprofessionals and the community at large.
- Increase and coordinate development and implementation of services to diverse communities and populations in the region.
- Work collaboratively with chapter staff to support the Alzheimer's Association's vision, mission, core values and strategic goals and promote Association programs such as TrialMatch and Advocacy.
RELATIONSHIP MANAGEMENT
- Generate support for, and awareness of, the work of the Alzheimer's Association by forming, maintaining and enhancing relationships, collaborations and partnerships with healthcare professionals, paraprofessionals, community agencies, government entities and businesses in the designated counties.
- Conduct outreach and education with physicians, builds working relationships with service providers, care facilities and other stakeholders who collaborate on Association initiatives or would benefit from Association programs and services.
- Manage relationships and locations within the designated counties.
- Participate in, and assist with insuring the success of The Longest Day, Walk to End Alzheimer's and other Alzheimer's Association special events.
- Provide leadership to, recruit volunteers to join the committee(s) and invite corporate and family teams to participate in The Longest Day and Walk to End Alzheimer's.
CLINICAL CARE
- Provide care consultations to enhance the quality of life and decrease the stressful impact of the disease for the person with Alzheimer's disease/dementia and/or the caregiver by providing support, in-depth information, problem solving techniques and planning for future needs, particularly during emergent or transitional situations. This includes an assessment of issue presented resulting in recommended actions steps and the provision of resource materials as needed.
- Promote and optimize the Alzheimer's Association's Helpline program.
- Provide support and information about Alzheimer's disease and dementias, services provided by the Association and community resources to constituents within the designated counties.
QUALITY ASSURANCE, MONITORING AND REPORTING
- Administer client tracking system from referral to closure. Provide accurate and timely documentation of interactions and interventions.
- Conform to all legal and other requirements with respect to patient records and documentation, and meet Association standards for quality services.
- Insure continuous quality improvement, complete and review program evaluations.
- Collect and enter relevant and appropriate data for grant reporting, measuring progress toward strategic goals, and submitting monthly reports to the Senior Care and Support Program Manager and Director of Programs.
- Assist liaising between Chapter, National Alzheimer's Association, and grantors and coordinate systems for collection and reporting of data and outcomes; work with team to meet performance outcomes.
- Demonstrated experience planning, developing and conducting programs related to health or navigating health or social service systems
- Experience providing counseling and related services
- Fluent in at least one language other than English: Spanish, Haitian Creole, Chinese, Korean , Russian etc )
- Demonstrated experience working with diverse communities including Latino, African Americans, and LGBT
- Familiarity with Alzheimer's and related dementias, aging population and/or health.
- Knowledge of Alzheimer's or dementia or other disease related experience preferred. Though a keen desire to learn and keep up to date on the latest Alzheimer's disease topics is welcomed.
- Experience facilitating educational workshops or support groups
- Experience in volunteer management and support.
- Ability to work with a wide range of people including persons with dementia, family caregivers, corporations, foundations, and volunteers.
- Demonstrated knowledge of NYC community resources
- Excellent communication skills, both written and verbal and the ability to teach, train and/or speak in front of groups.
- Excellent customer service skills when working with internal and external clients.
- Ability to work occasional early evening and weekend hours as needed.
- Proficient in Windows and other software programs: Word, Excel, PowerPoint, Publisher, Personify and Google Apps
- Valid driver's license, access to reliable vehicle, and proof of current automobile insurance
PERSONAL CHARACTERISTICS
- Excellent analytical, planning and strategic thinking and problem solving skills
- Requires high degree of creative, original and thinking in identifying new programs, new avenues for outreach, new relationships and developing person-centered plans
- Solid work ethic, attention to detail, and strong time management skills
- Ability to work independently or as a member of a team
- High level of integrity, diplomacy, and initiative
- Willingness to work some evenings and weekends and travel to care consultation and outreach activities
- Commitment to serving diverse and vulnerable constituencies including immigrants, LGBT and communities of color
- Desire to help families cope with Alzheimer's disease and related dementias