Service Desk Support (iOS)

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Cystic Fibrosis Foundation
Bethesda, MD, United States
Full-time

Service Desk Support (iOS) Location: Bethesda - National Headquarters Company Order Number: 3003 # of openings: 1 Description

Summary:

Provide daily Tier-2 Desktop Support services to high-profile end-users and assist with questions or problems related to apple laptops, workstations, tablets, and phones.  Develop, maintain, and deploy Apple Mac OS images and software packages to Apple Mac laptop and desktop clients.  Monitor the Service Desk ticket queue and resolve assigned tickets per SLA targets.  Lead technical projects, train junior technicians, and aid with adoption of modern technologies.

Basic Qualifications:

 

- ~5+ years of experience as an Apple Desktop Engineer in an enterprise environment.

- Experience with performing repairs, maintenance, and troubleshooting Apple laptops and desktops in a Microsoft Windows environment.

- Experience with supporting MacOS X and iOS platforms.

- Ability to work effectively as a part of integrated team or independently.

- Ability to lead projects and train staff with related technologies.

 

 

How to Apply: 

https://chk.tbe.taleo.net/chk01/ats/careers/requisition.jsp?org=CFF&cws=...

Job Function: 
Technology / Data Management

Organization Info

Cystic Fibrosis Foundation

Overview
Headquarters: 
Bethesda, MD, United States
Website: 
cff.org
Founded: 
1957
About Us
Areas of Focus: 
Diseases / Disorders
Medical Research
Mission: 

The mission of the Cystic Fibrosis Foundation is to cure cystic fibrosis and to provide all people with the disease the opportunity to lead full, productive lives by funding research and drug development, promoting individualized treatment and ensuring access to high-quality, specialized care.

The Cystic Fibrosis Foundation has 70 chapters and branch offices across the country that work diligently to raise funds to help support the search for a cure. In addition, the Foundation provides funding for and accredits more than 120 CF care centers and 53 affiliate programs nationwide, including more than 100 programs for treating adults with CF. The high quality of specialized care available throughout the care center network has led to the improved length and quality of life for people with CF. Located at teaching and community hospitals across the country, these care centers offer the best care, treatments and support for those with CF.

Listing Stats

Post Date: 
Nov 13 2017
Active Until: 
Dec 15 2017
Hiring Organization: 
Cystic Fibrosis Foundation
industry: 
Nonprofit