The YMCA of Middle TN is searching for a cause-driven leader to serve as Training Specialist for our Association's Membership department!
Consistent with the Christian mission and vision of the YMCA of Middle Tennessee, and in cooperation with other YMCA staff, under the direction of the Executive Director of Membership, the Member Experience Training Specialist will assist in all duties related to improving the Member Experience through participation in Membership inititiaves as well as Wellness, Family Services, and Active Older Adults. This includes but is not limited to needs assessments, curriculum development, instructional design, course delivery and facilitation and learning assessments and training evaluations as well as continued support to the centers and Association.
- Model YMCA core values: caring, honesty, respect and responsibility
- Assist in the on-boarding of YMCA staff in relevant membership development and course offerings
- Assist in the development of a training registration and tracking system to ensure required trainings are received
- Assist in the development and maintenance of a membership training calendar
- Deliver training and instructional materials within centers, IT lab or via the e-learning management system
- Participate in additional self-development trainings, special events, activities, and meetings to include center staff meetings
- Assist in the development and implementation of audit system
- Actively audit staff within centers and update staff supervisor as needed
- Assist in department annual strategic planning process
- Work in collaboration with the Leadership Development Team to ensure all employee development is high quality, consistent, aligned and well integrated
- Ensure all standard operating procedures (SOP) are kept current and disseminated as needed
- Ensure all training materials and kept current via Share Point
- Provide excellent customer service to members/centers (problem solving, answering questions, communication, re-direct as needed)
- Participate in Membership Cabinet meetings, Wellness Cabinet meetings, Family Services Cabinet Meetings, Active Older Adult (AOA) Cabinet meetings and other meetings as requested
- Make recommendations for marketing material, ordering, planning, inventory and vendor relations (to include any specialty item purchases)
- Provide instructional support to centers regarding any programs that impact the member experience
- Assist in department annual strategic planning process
Passion, enthusiasm, and commitment to the mission and cause of the YMCA
An enthusiastic personality with the ability to inspire and motivate staff, volunteers, members and participants to create a culture of service within our Centers
Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Articulate, strong and persuasive oral and written communication skills and listening ability
- Comprehensive knowledge of the YMCA brand, programs and services
- Solid computer skills (Microsoft Office and internet usage)
- Ability to travel to multiple locations and ability to work a flexible schedule, including evenings and weekends
- Minimum 18 years of age
- High school diploma or equivalent required; 2 years of continuing education or three years of comparable YMCA experience; four year college degree preferred
- Training experience with proven ability and demonstrable success