The Director of Information Technology (IT) will be MCEC’s lead agent for planning, developing and delivering efficient, effective and best-value IT solutions to MCEC staff, volunteers and others who operate within MCEC’s network and domain. Solutions include, but are not limited to: hardware, software, subscriptions, licenses, electronic communications, employee IT training, enterprise IT policy, firewall and overall security, help desk and troubleshooting, connectivity, uptime, data integrity and virus control, and similar. The Director will be a financially savvy manager and planner who understand and implements detailed and sound budget and inventory control, proposal/subscription/license service comparison and evaluation, vendor liaison, and cost containment.
The Director will be a mission-focused and collaborative member of MCEC’s operations and support team, working closely with the Executive Leadership Team (ELT, which is currently comprised of the President and Chief Executive Officer, SVP & COO, and vice presidents), Comptroller, Director of Human Resources, Chief of Logistics, and other organizational leaders to ensure solutions are clearly understood and delivered efficiently, effectively and at best-value. This position requires a combination of technical, management, and communication skills that cut across a diverse group of internal and external customers and stakeholders.
Include, but are not limited to, the following:
- Manage MCEC’s overall IT program and serve as MCEC’s IT subject matter expert (SME)
- Maintain MCEC’s IT hardware inventory, which currently includes proprietary data servers, laptop computers and peripherals, and similar assets; and manage lifecycle maintenance and replacement (within budgetary authority and available funding)
- Serve as in-house help desk, promptly and thoroughly responding to internal IT support requests, troubleshooting, solving and managing requests to completion, while communicating status positively and understandably with MCEC teammates
- Execute and monitor IT budget, in coordination with supervisor and Comptroller, demonstrating responsible fiscal control over assigned budget
- Recommend, obtain and manage software and platform subscriptions and licenses
- Serve as vendor liaison for IT-related subscriptions and licenses
- Train staff on existing and new software, platforms and subscription services
- Identify opportunities to improve IT methods; policies and procedures; and hardware/software/platform/subscription assets
- Plan and stay ahead of necessary updates, security concerns, uptime, and similar matters
- Attend and participate as on-site MCEC IT SME at events including, but not limited to, the annual MCEC Global Summit (currently a yearly Summer event in Washington DC)
- Communicate clearly, collegially and understandably in writing and speaking, emphasizing explanation and simplicity for non-IT-professional teammates, ensuring highest level of internal and external customer service, establishing a receptive environment and positive, professional relations within the organization, and with external partners, customers, and other contacts
- Complete required reports in a timely and accurate manner
- Comply with all MCEC policies, operating procedures, legal requirements, and verbal and written directives, asking for clarification whenever needed
- Other duties as assigned
- Demonstrated and verifiable professional experience in analysis, implementation and evaluation of IT systems and their specifications
- Demonstrated and verifiable subject matter expertise in computer systems (hardware/software), networks, and similar IT structures
- Sound understanding of, and experience in, managing and controlling an IT budget
- Excellent organizational, management, written and oral communication, and teamwork skills
- Salary - Mid 60Ks
- Paid Time Off including 15 days of holiday and floating holidays
- Employer contribution to employee's group medical insurance
- Employer contribution to employee's group 401K plan
- Employee-funded plans
- Dental
- Vision
- Life
- Supplemental
- Flexible Spending Account
- Legal/ID Shield