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The IT Service Desk team at NPR is seeking a Desktop Support Technician II (Temporary) to join its team comprising of PC Support and Remote support technicians.
Essential Duties Include:
- Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
- Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
- Deploys desktop images using Microsoft SCCM and MDT technologies
- Provides technical assistance and training to end-users
- Responds to problems and service requests within SLAs
- Coordinates and performs department moves
- Provide M.A.C (Move/Add/Change) to infrastructure team
- Interfaces with local management and IT
- Maintains hardware and software inventory
- Correspond with NPR employee and other IT departments
- Create SOPs for Service Desk processes and procedures
- Creates and maintains end-user documentation and SOP's
- Assist with Weekly, Monthly and Quarterly Audit reporting
- Available to work extra hours as required, including nights and weekends base on 24x7 operation
- Participates in small and large scale PC-related projects
- Train and mentor junior technicians
- Interfaces with outside clients and vendors
- Participates in after-hours, on-call support
- Adheres to defined Service Desk procedures and standards
- Adhere to all company security and compliance standards
- Available to travel, as required
Qualifications:
Minimum Knowledge, Skills and Abilities:
The candidate selected will have a majority of the following skills, abilities, competencies, and knowledge:
- Minimum 3 years of Service Desk Experience
- Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
- Minimum 3 years of Mac OS X and Microsoft Windows and MS Office experience
- Experience with remote access troubleshooting and PC imaging software
- Familiarity with networking and voice/data cabling.
- Experience with system monitoring systems
- Basic experience troubleshooting server, network and telecom issues
- Experience with Avaya VOIP
- Strong verbal and written communication skills
- Team player, Self-Starter, detail oriented and strong organizational skills
- Disciplined approach to troubleshooting
- Strong customer service skills
- Ability to multi-task and work well under pressure
Education:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree and 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience
Certifications:
A+, Network+, MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
Does this sound like you? If so, we want to hear from you. All applications must include a resume and cover letter to be considered.
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
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NPR is an Equal Opportunity Employer that affirmatively seeks to hire veterans and people with disabilities. All applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.