Manitowoc-Two Rivers Area YMCA
We are seeking an energetic cause driven leader to increase membership, lead a dedicated team and serve as an ambassador for our Y.
Under the general direction of the Associate Branch Executive, and in accordance with the mission, policies, and goal of the Manitowoc Two Rivers Y, the Senior Membership Services Manager will plan, coordinate, develop, and monitor all membership and administration operations. This includes fiscal management, member communications, and connecting members, creating small groups, plan and assisting with member events. The position is also responsible for recruiting, hiring, training, supervision, evaluating employees and volunteers to ensure they are representative of the mission of the Manitowoc-Two Rivers YMCA.
- Provides excellent service to members, guests, and program participants at the Y and off site locations, contributing to member retention.
- Supervise and direct the Membership Administration/Operations for the Membership Department
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Create and implement action plans that will track, analyze, and provide membership statistics focused on retention and recruitment of members. Oversee all functions of the membership database
- Develop and monitor budgets for the department and related areas of operations ensuring the department operates within established budget goals and guidelines.
- Be an ambassador for the YMCA when engaging members and community. Effectively articulating the benefits of the Manitowoc-Two Rivers YMCA, it’s mission, goals, values, and community impact
- Participate and lead staff meetings and community meetings and/or special events in support of the YMCA membership.
- Performs other duties as assigned.
- Bachelor’s degree in related field preferred or equivalent combination of education and experience.
- Excellent interpersonal and problem solving skills. Strong written and verbal communication skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience.
- Must be comfortable using EXCEL, Word, and Publisher business software. Experience using InDesign and Photoshop a plus.
- Must have the ability to work a flexible schedule that may include nights and weekends
WORK ENVIRONMENT & PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must be able to move around the work environment while conducting tours and engaging the YMCA membership base.
- The employee must occasionally lift and/or move up to 10 pounds.
- The noise level in the work environment is usually moderate.