Consistent with the Christian mission and vision of the YMCA of Middle Tennessee, and in cooperation with other YMCA staff, under the direction of the Associate Executive Director, the Groups & Retreats Director provides leadership to the Retreat/Conference Department. The Groups & Retreats Director is directly responsible for aspects of guest connection and implementing our Kids and Guest First philosophy of customer service to the YMCA camp, including all retreat marketing, sales and reservations, group/conference/special event programming coordination, and camp guest registration.
Areas of Responsibility:
- Model the YMCA core values: Caring, Honesty, Respect and Responsibility; implement character development and the YMCA core values in all programs and all aspects of outdoor center operations
- Model and put into practice behavior that supports inclusion and diversity
- Model and put into practice the Joe C. Davis YMCA Outdoor Center operating philosophy of “kids and guests first”
- Represent the YMCA and maintain appropriate relationships with area organizations, community leaders and businesses
- Provide leadership and vision to the Retreat/Conference Department
- Provide leadership for all group marketing, reservations and scheduling, including creation of group contracts, catering coordination with Kitchen department, and coordination of support with other departments for each event
- Hold weekly staff meetings to review and discuss all work to be completed for each function, ensuring that every need for each group and guest are met with creativity and enthusiasm
- Oversee business office functions as related to group payments, including account receivables and collections, scheduling, booking, monitoring and coordinating of day conferences and overnight retreats using the Outdoor Center to ensure success of each event
- Develop, monitor and manage the annual budget for the groups and retreats department and assigned areas within approved budget guidelines
- Recruit, train, supervise and evaluate part-time and full-time staff in the Conference department
- Maintain work schedule at peak times to be visible and available to guests and staff
- Assume joint responsibility for the development, coordination and implementation of marketing strategies to attract day conferences and overnight retreats in coordination with the marketing team, collaborating to utilize web, paper, newsletters, Web pages and e-Blasts to market groups programming
- Evaluate programming for conferences and retreats at the outdoor center and create dynamic group and dining programs that are based on participant input and exciting to all age groups, while ensuring the scope of programs should go well beyond traditional camp agendas
- Coordinates resources (facilities, equipment, staff, programs, etc) with the Nelson Andrews Leadership Center
- Construct and maintain accurate function sheets, assigning duties to each department during the review at the staff at weekly meetings
- Responsible for leading Guest Services team to reach Sales Goals
- Responsible for establishing and maintaining relationships with churches, schools, military, fraternal and social organizations in order secure group retention
- Maintains Camp Brain Desktop Database for Camp Widjiwagan groups and events
- Develop, evaluate and manage Retreat/Conference (dept. 68) budgets, ensuring that the financial operation of accounts under his/her responsibility is administered according to the approved budget, exercising necessary controls to stay within both income and expense budgets on a monthly basis
- Serves as weekend manager on duty for all summer groups as well as rotating weekend and evening shifts
- Leads the Group and Conference Committee, working with the committee members to deepen their involvement and strengthen the Guest Services
Educational Background:
Four year college degree in a related field
Skills/Experience:
- Passion, enthusiasm, and commitment to the mission and cause of the YMCA
- Superior supervisory skills and an enthusiastic personality with the ability to inspire and motivate staff, volunteers and members to create a culture of service within our Centers
- Strong interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Must present a professional image and possess conflict resolution skills, and demonstrate sound judgment and initiative
- Must be highly organized with the ability to work under pressure and handle multiple tasks
- Must be able to maintain confidentiality of information
- Proficiency in Microsoft Word, Excel, PowerPoint, and other software programs, as well as the ability to use most office equipment is required
- Ability to work a flexible schedule, including evenings and weekends
- Minimum 21 years of age
- Three to five years’ experience in a director-level YMCA position
- Three to five years’ experience in a full time overnight camp/conference center
- Prior experience managing a budget of at least two million dollars preferred
- Ability to inspire and motivate staff members
- Ability to analyze complex information, and to define and solve problems
- Strong ability to manage and develop an operating budget
- Excellent written, oral and presentation skills
- Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues
- Knowledge of federal and state employment laws and regulations, and not for profit sector employment policies and procedures
- Knowledge of compensation administration principles and procedures; mathematical skills
- A valid Tennessee driver license required
Compensation/Benefits:
Salary: $37,716.00 - $47,145.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 18 2019
Active Until:
Dec 18 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit