Hampshire Regional YMCA in Northampton, MA is seeking a dynamic Member Services Director to join our leadership team.
The Member Services Director has primary responsibility for the overall organization, administration, development, marketing, and oversight of the YMCA membership department in alignment with our strategic goals.
The HR YMCA is committed to our Y core values and a culture of service to strengthen individuals, families and youth by developing health in spirit, mind and body. Our positions offer the opportunity to work in a diverse environment with individuals who are passionate about youth development, healthy living and social responsibility.
Take the next step in your career and be part of something BIGGER at the Y.
Areas of Responsibility:
- Possess excellent interpersonal, organizational and communication skills
- Have an inclusive approach that meets the needs of our members and staff while connecting them with the Y’s many service offerings and mission.
- A self-driven, team leader and highly motivated by achieving daily, weekly and monthly goals
- Strong administrative and supervisory skills
- Promotes program and membership enrollment in interactions with existing and potential members.
- Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the accounting office as necessary on financial transactions.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.
- Actively advocates and participates in membership recruitment & retention efforts. This may include tracking data for members who drop their membership.
- Engage in active listening with members and program participants to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience.
Educational Background:
Bachelor’s degree or equivalent required; supervisory, sales, business administration, marketing, communications, wellness or related field of study preferred.
Skills/Experience:
- Minimum of 3 years of progressively responsible experience in a membership-based organization required; with a proven track record of initiative, creativity and motivation to surpass challenging performance goals.
- Microsoft Office proficiency required; Sales and CRM experience a plus.
- Previous YMCA, Healthcare, or related fitness industry sales and management experience preferred.
- Minimum of 2 years staff supervision experience required.
- Must have excellent interpersonal, public relations, communication and influencing skills.
- Ability to create and maintain organization, processes and procedures to successfully support membership operations and strategic goals.
- Ability to make create and give oral presentations, build rapport and credibility quickly.
- Strong ability to deal with conflict and interpersonal interactions in a high traffic YMCA
- Ability to work a variety of hours based on business needs; including evenings and weekends.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
Along with a competitive pay structure, the HR YMCA provides exceptional benefits which include the following:
- Quality healthcare (medical, dental)
- Short term, Long Term Disability and Life Insurance provided at no cost to the employee.
- 7% Employer funded retirement plan after two years of service with immediate vesting and the ability to add additional earnings from first day of employment.
- YMCA membership for employee and household.
- Competitive paid time off package.
- Career advancement and growth opportunities with an innovative, independent YMCA.
- A challenging, fun, and cause-driven work environment with creative, talented and diverse individuals!
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Nov 3 2019
Active Until:
Dec 3 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit