A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Areas of Responsibility:
- Provides end-users support. Install, build, maintain computers, servers, including network and telephony equipment and mobile devices
- Provides technical assistance and training to end-users and junior technicians
- Acts as a liaison for escalations on critical issues for various internal technology groups between tier 1, 2, 3, and management teams
- Provides creative troubleshooting and support for the related production systems, services and users
- Participates in software, Quality Assurance, deployment and administration
- Leads and oversees small and large scale PC-related projects
- Responds to problem/service requests within required Service Level Agreement
- Documents processes, procedures, instructions, and training materials for users and IT colleagues
- Trains, documents and applies IT project management techniques for users and IT colleagues
- Routinely installs, monitors, and maintains server infrastructure, end user computer systems, applications, database systems and telecommunications equipment
- Collaborate with other IT Operations teams to support local infrastructure and services and assist with projects
- Assists in ensuring adherence to PC related policies, procedures and standards
- Responds quickly to critical, equipment and software issues. Includes on call assignments to support NPR’s 24 x 7 x 365 schedule
- Interfaces with outside clients and vendors
- Available to travel, as required
Educational Background:
Bachelor’s degree preferred with a concentration or major in Engineering or Computer Science or an Associate degree and 4 years of direct career experience in information technology disciplines, or an equivalent combination of education and experience
Skills/Experience:
- At least 3 years of experience supporting, maintaining, troubleshooting, and administering enterprise environment
- Experience with Service-Now/Helpdesk management systems
- Experience with configuring hardware and software for Mac and PC
- Experience with Windows 7/10, OS X, iOS, and Microsoft Office
- Experience with Windows Server, Active Directory, SCCM
- Experience with Microsoft SQL or equivalent database desired
- Proficiency in Windows networking services such as DNS, DHCP, etc.
- Understanding of TCP/IP networking
- Strong written and verbal communication skills
- Ability to operate in high pressure environment and successfully handle multiple priorities
- Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
- Strong attention to detail, especially as it pertains to process execution, testing, following policy and procedures, change management, maintaining an orderly technology environment, labeling, and documenting
- Strong customer service orientation with the ability to multi-task and prioritize tasks based on commitments
PREFERRED SKILLS
- Experience with DAViD broadcast tools
- Experience managing data centers
- Knowledge of Scripting
- Experience with Windows and Linux Server Virtualization and System Administration
- Experience with AWS (preferred) or other cloud services
- Experience with continuous integration and deployment tools like Bamboo or similar experience strongly desired
- Project Management skills
Compensation/Benefits:
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 25 2019
Active Until:
Oct 25 2019
Hiring Organization:
National Public Radio, Inc.
industry:
Nonprofit