Do you want to be a part of a great team that welcomes, engages and connects our members? Apply today!
This position supports the work of the Y, a leading nonprofit committed to strengthening our community through youth development, healthy living and social responsibility. The Member Engagement Director directs all aspects of the membership department including recruitment of new members, retention of existing members and supervision of the Member Services Team.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Resolves problems in an efficient manner to ensure member satisfaction.
- Develops a Member Engagement Plan to ensure a culture of committed relationships and engagement which results in increased membership and program participation.
- Establishes a method to track member engagement initiatives and report outcomes.
- Recruits, hires and trains the Member Services Team. Reviews and evaluates staff performance. Develops strategies to motivate staff to achieve goals.
- Promotes membership and program enrollment with existing and potential new members. Coordinates program registration with Program Directors in order to provide simple and efficient registrations by phone, in person at desk or website.
- Develops and executes a Marketing and Communication plan with the assistance of the Social Media Coordinator.
- Ensure that all Y marketing materials are brand compliant.
- Participates and promotes in the Y’s Annual Fundraising Campaign efforts.
- Develops and maintains collaborative relationships with community organizations. Organizes membership events and represents and promotes the Y at Health Fairs, Community Events, and speaking engagements to other local agencies/groups.
- Plans and submits annual membership budget; manages and implements the approved budget and takes corrective action when needed to meet budget.
- Participates in management staff meetings as scheduled and leads staff meetings for the Member Services Team on a quarterly basis.
- Performs other duties as assigned.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience in sales, customer service marketing and communications or non – profit development.
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Strong history of developing meaningful relationships and personal commitment to high-quality customer experiences.
- Excellent interpersonal, written and verbal communication skills.
- Excellent personal computer skills and experience with Daxko preferred. Working knowledge of Microsoft Word, Excel, PowerPoint and use of social media for marketing research.
- Must have the ability to work a flexible schedule that may include morning, evening and weekend hours.
- Completion of YMCA program-specific certifications and trainings included but not limited to CPR, First Aid and AED.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
Salary: $35,000.00 - $45,000.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 13 2019
Active Until:
Oct 13 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit