Metro Fitness Support Director

Staff Development:

• Working with Association’s Training Program in developing, scheduling and implementing fitness staff development courses and classes so employees maintain required certifications and CECs.
• Ensuring all Association personnel policies and procedures are adhered to within all wellness areas.
• Assisting Directors/Coordinators in completing performance evaluations of fitness staff.
• Assisting in recruiting new fitness staff for the Association.
• Providing feedback and input for a successful hiring process for fitness staff.
• Assisting in reviewing and evaluating staff performance.
• Providing progressive customer service and sales training to all fitness staff.
• Maintaining staff retention through positive reinforcement and support.

Program Innovation:

• Providing written vision for fitness annually that will guide a strategic implementation of programs and policies.
• Developing and implementing innovative programs that provide member engagement and participation growth in all fitness areas – personal training and fitness floor.
• Reviewing and providing suggestions for efficiencies in fitness staff schedules for branches.
• Developing a systematic approach and an implementation process to auditing fitness programs.
• Working with all fitness staff and Branch Directors to ensure new initiatives and programs are supported and executed for success.

Fiscal Management:

• Accountable for the Metro fitness budget development, monthly budget monitoring, and achievement of budget.
• Implementing strategies to grow fitness program participation and revenue.
• Continually looking for ways to incorporate more efficient operating practices.
• Maintaining and being thoroughly knowledgeable with systems of financial control including revenues, expenses and inventories as outlined in the Operational Manual.

General:

• Demonstrating four character values: caring, respect, honesty and responsibility.
• Association fitness goals and strategies are adhered to and effectively communicated on a regular basis to staff and Branch Directors.
• Maintaining complete familiarity with all wellness-related risk management procedures and policies.
• Promoting and supporting the Strong Community Campaign.
• Adhering to all systems and procedures as outlined in the Association’s operational manual.
• Participating in association-wide projects when needed.
• All other duties as assigned.

EFFECT ON END RESULT: Provide leadership and guidance to all fitness staff at facility branches to increase member retention, growth in participation and revenue, and ensure high-quality programming and instruction. In turn, member satisfaction will increase as seen through the net promoter scores, and the Wichita YMCA seen as the community leader in wellness.