As the nation’s leading nonprofit for youth development, healthy living and social responsibility, the Y offers a cause to embrace.
Lead the overall member experience by driving sales, retaining members and creating an overall exceptional member experience. Oversee member services, special events, building rentals and building supervisors to ensure the highest level of customer service.
Areas of Responsibility:
- Develop and direct high-quality member engagement strategies which support YMCA mission, goals, and strategies.
- Recruit, hire, train, coach, and develop employees. Review and evaluate staff performance. Develop strategies to motivate staff and achieve goals.
- Lead the member experience by working at the Member Service Desk during prime time and other times as needed or directed by the business needs or member expectations.
- Support assigned marketing and communication efforts.
- Maximize revenue growth through the identification, development, implementation, and ongoing maintenance of membership growth, retention and service programs.
- Cultivate, manage, and monitor assigned operating budget to meet or exceed targets. Recommend adjustments to the budget to assure a balanced operation and submit reports on monthly basis on variances and budget excess/deficits to current operations.
- In conjunction with the CEO, establish long-range plans for the expansion of engagement strategies and related to membership in harmony with overall YMCA objectives.
- Serve as a member of the Management Team, support the overall objectives of the YMCA, and participate in all special events and activities.
- Identify best practices and process improvements in attracting and retaining members. Develop, direct, and analyze programs and retention strategies for maximum member satisfaction and retention.
- Establish an environment that ensures all member service team members are aligned with goals, objectives, and values.
- Work collaboratively with community resources to educate, promote the Y, and build relationships.
- Perform other duties as assigned.
Educational Background:
Bachelor's degree in business, sports, recreation, human services, a related field, or equivalent.
Skills/Experience:
- Minimum 4 years of member service, marketing, sales, management and/or customer service experience, preferably in a YMCA or other not-for-profit agency.
- Ability to direct assigned operations including revenue generation, volunteer development, supervision of staff, development and monitoring of budgets, marketing and public relations, membership promotion and sales, and program development.
- Ability to communicate effectively, written and verbal, with diverse populations including members, peers/co-workers, supervisors, and volunteers.
- Highly organized and efficient.
- Ability to handle conflict management in a positive manner.
- Passion for working with others and developing strong teams.
- Ability to establish and maintain collaborations with community organizations.
- Demonstrated ability to define, refine and implement sales and promotion processes, procedures and policies.
- Experience managing personnel and contributing toward the development of department strategy.
- Strong analytical, problem solving, and collaboration skills.
- Excellent personal computer skills and experience with standard business software.
- Must be able to work flexible hours including evenings, weekends and rotating holidays.
Compensation/Benefits:
Salary: $35,000.00 - $40,000.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 28 2019
Active Until:
Sep 28 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit