This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Assists the Wardle Family Branch team in directing aspects of membership for the branch including administrative functions, retention of existing members, and supervision of assigned staff. Assists in the development, planning and implementation of new procedures and methods to achieve strategic goals. Ability to multi-task is a must.
Areas of Responsibility:
- Implements membership strategies that support retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Trains, develops, schedules and directs personnel and volunteers as needed. Develops strategies to motivate staff and achieve goals.
- Ensures proper implementation of front desk procedures. Reviews and updates front desk procedures and communicates changes to staff. Coordinates with the finance office as necessary on financial transactions.
- Assists in organizing membership events at the YMCA and represents the YMCA at community events to promote the YMCA as needed.
- Participates in staff meetings and/or related meetings. Helps with planning and leading of meetings as requested.
- Manages branch accounts receivable. Ensures daily and/or weekly deposits of all cash and checks.
- Reviews the daily cash reconciliation. Reviews and follow-ups on returned checks and bank drafts.
- Oversees office functions such as petty cash, office equipment and supplies, etc.
- Reviews membership and payroll-related items for accuracy and completeness.
- 50% time spent working at Y front desk and 50% of time spent completing tasks above.
- Follows staff screening requirements and uses screening instruments to screen for abuse risk.
- Provides staff with on-going supervision and training related to abuse risk.
- Provides staff with regular feedback regarding their boundaries with youth.
- Requires staff to adhere to policies and procedures related to abuse risk.
- Responds quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.
- Responds seriously and confidently to reports of suspicious and inappropriate behaviors.
- Follows mandated reporting requirements.
- Communicates to all staff the organization’s commitment to protect their youth from abuse.
- Reports essential abuse risk management information to the board of directors.
- Performs other duties as assigned.
Educational Background:
4-year college degree or a combination of some college and additional relevant experience required.
Skills/Experience:
- Previous supervisory experience in customer service.
- Excellent computer skills and knowledge/experience with Microsoft Office; experience with membership-based software is a plus.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Work Environment & Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
- The employee frequently is required to stand, sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 45 pounds
Compensation/Benefits:
Salary: $30,000.00 - $37,000.00
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 3 2019
Active Until:
Sep 3 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit