Under the guidance of the VP of Membership & Fitness, the Membership Support Director is responsible for implementing strategies that assist in engaging, recruiting, and retaining membership for the Greater Wichita YMCA. This position is also responsible for communicating the Y’s mission, vision, values and goals to members, participants and the community.Effectively communicating the mission, vision and value of the Greater Wichita YMCA.
Areas of Responsibility:
- Implementing member service and engagement strategies that support recruitment of new members and the retention of existing members.
- Monitoring daily membership numbers.
- Having comprehensive knowledge of association-wide programs, as needed, for the education/training of Membership staff.
- Responding to all member and community inquiries and concerns within 24 hours via online chat, Contact Us, calls and emails.
- Communicating information, changes and needs in a timely manner to supervisor and branch staff.
- Providing back-up to Metro Membership staff, when needed, and being able to process a membership, payments, and end of day reports.
- Leading Membership Cabinets monthly and bi-monthly conference calls.
- Developing systems for auditing quality in membership services, tours, phone calls and overall experience; secret shopping.
- Assisting in hiring of membership staff for branch locations.
- Finding efficiencies in process and procedures relating to member experience and back office duties.
- Providing back-up and understanding of how association reports are processed.
- Serving as a point of contact for 3rdparty partnerships (Silver Sneakers, BCBS, AARP, etc.) and other relevant software vendors.
- Supporting and leading the customer service representative to ensure all calls and emails are being processed.
- Developing and conduct trainings for membership staff as needed.
Educational Background:
Bachelor’s Degree in related field
Skills/Experience:
- Minimum age of 21
- Relevant experience in membership services or sales
- Commitment to the YMCA mission, vision and values
- Must attend New Employee Orientation within 30 days of hire
- Complete CPR/AED, First Aid, O2, and Listen First Workshop in accordance with Conditions of Employment
- Learn all emergency procedures and action plans for the branch
- Understand and abide-by all policies and procedures as set forth by the association
- Work a schedule that reflects the needs of the branch; including evenings and weekends
Physical/Mental Requirements:
- Must be able to frequently perform the following physical activities; bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and carry up to 50 pounds, and communicate verbally
- Must be able to perform work both indoors and out and be exposed to prevalent weather conditions
- Must maintain lifeguard certification level of physical and mental readiness
- Must be able to visually see all sections of an assigned zone or area of responsibility
- Must be able to adequately hear noises and distinguish distress signals
- Must possess ability to remain alert and maintain concentration for long periods of time to ensure safety of participants
- Must possess ability to make independent and sound decisions in a rapidly changing environment
- Must be able to show initiative in the absence of supervision
- Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
- Must be able to handle questions/concerns and resolve conflicts in a courteous and professional manner
- Must maintain a neat and professional appearance
Compensation/Benefits:
Hourly: $16.83 - $23.56
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 29 2019
Active Until:
Jul 29 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit