The Membership Associate Director under the guidance of the Executive Director, the Membership Associate Director is responsible for actively increasing memberships to the Geyer Family Branch, as well as supporting the needs of our current membership to ensure a high retention rate with the support of direct membership service staff.
Areas of Responsibility:
- Directs and supervises all daily membership operations to meet the needs of the community and fulfill YMCA objectives.
- Expands special event programs within the community in accordance with strategic and operating plans.
- Develops and maintains collaborative relationships with community organizations.
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.
- Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Provide supervision to staff including goal setting, performance management, and training as well as planning, assigning and directing work.
- Assist in the marketing and distribution of membership/program registrations
- Focuses on the acquisition of new members and retention of current members
- Implements new ways to improve the member experience.
- Conduct periodic membership appreciation events and Open House events
- Prepare budget and adhere to association policy regarding fiscal compliance.
- Meet budgeted target for membership
- Maintain current and accurate membership records inappropriate software
Educational Background:
Bachelor degree in human services, recreation, business or a related field.
Skills/Experience:
- Experience in membership, sales or marketing environment.
- Three to five years of supervisory/management experience required.
- Effective interpersonal skills with a customer service focus.
- Previous budgeting experience.
- Effective problem-solving skills and ability to work with frequent interruptions.
- Detailed oriented with excellent communication skills and the ability to express ideas both verbally and in writing.
- Excellent organizational and planning skills, ability to meet deadlines, and the ability to be flexible and prioritize tasks.
- Ability to effectively present information with a clear and concise delivery in a group or one-on-one setting.
- Self-motivated and possess ability to work independently and in a team environment.
- Must be at least 21 years of age
- Proficient computer skills including; Microsoft Office Suite. Experience with membership software a plus.
- Ability to work effectively with/or within multiple program areas.
- Ability to relate effectively with diverse groups of people from all social and economic segments of the community.
- This is a non-traditional workweek position and must be available to work occasional weekends, some early mornings and evenings.
Compensation/Benefits:
Salary: $42,500.00 - $44,495.00
Job Function:
Organization Info
Listing Stats
Post Date:
May 16 2019
Active Until:
Jun 16 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit