This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Operations Director at the Naugatuck YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined. This person will be responsible for daily reporting, tracking and administrative duties that are crucial to the checks and balances of the Membership department. When on duty, the Membership Operations Director must go above and beyond to create a professional, efficient and enthusiastic setting at the Y, which encourages new member growth and current member retention.
Areas of Responsibility:
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.
- Schedules coverage at the desk for any shift changes that need to be made due to call outs, no shows, or sick time. *Coverage may require overtime commitments in the event that coverage can’t be found.
- Coordinates with the business office as necessary on financial transactions.
- Quarterly & Annual invoicing for Memberships.
- Monthly monitoring of Terminating and Renewing Units.
- Maintain all payroll deducted memberships, including City, State, and Hospitals, and all other Corporate or third-party billed memberships
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Hires, trains, evaluates and supervises Welcome Center staff (including WC Shift Leader) and Child Care Registrar. Provides development and leadership for them to be successful.
- Data Monitoring and Reporting including, but not limited to:
- Establishes monthly database cleanup reporting procedures and executes them.
- Develops quality assurance plan to ensure data is recorded correctly and timely by Y program staff.
- Maintains advanced knowledge of Daxko, including participating in the Daxko community and Daxko support.
- Membership forms audit, checking data is correct and complete in operating system, makes changes as needed to member accounts and scheduled drafts.
- Daxko Employee Audit; Discount group audit; Adjustment reports
- CC and EFT Return Report and follow-up with members to update info and collect balance.
- Return and invoice collection summary, communicating monthly with the Finance personnel
- Access denied reports; Membership terminations
- Scheduled Payment Verifications; Raptor Batch Scans
- Manage Personal Training drafting, returns, and collections
- Provide administrative assistance to the Senior Management team when requested.
- Participates and supports the Ys Community Support Campaign.
- Contributes to the success of association-wide programs and functions as requested
- Director on Duty shifts may be assigned as needed.
- All other duties assigned by Supervisor.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- YMCA Team Leader certification preferred.
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach, and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
- The noise level in the work environment is usually moderate.
Job Function:
Organization Info
Listing Stats
Post Date:
May 14 2019
Active Until:
Jun 14 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit