The Hub Customer Service Representative will provide gift processing support to chapters and constituents.
Areas of Responsibility:
- Resolve work orders (gift inquires, process questions) submitted through tracking system.
- Communicate with chapters and internal departments to investigate why and how transactions were processed.
- Collaborate with external vendors to ensure proper adherence to business rules.
- Review source documents and interpret proper revenue coding.
- Enter transactional data into donor databases by manual and automated processes.
- Configure external data from various sources for entry into donor databases.
- Assist in the development and documentation of department procedures for proper revenue allocation.
Educational Background:
High School diploma required. Associate’s degree preferred.
Skills/Experience:
- One year work experience in a customer service environment
- Working knowledge of relational database systems
- Experience with a Customer Relationship Management (CRM) system
- Proficient in MS Office Suite, especially with MS Excel
- Excellent written, verbal, and interpersonal communication skills
- Strong analytical and problem solving skills
- Ability to handle multiple tasks simultaneously
- Excellent organization skills
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 23 2019
Active Until:
May 23 2019
Hiring Organization:
Alzheimer's Association
industry:
Nonprofit