The Associate Director of Response Processing Support will provide training and standards support to internal and external stakeholders.
Areas of Responsibility:
- Assess training needs through chapter staff interviews, process reviews, and consultations with management staff.
- Design, plan, and conduct training programs for approved processes within Donor Services.
- Provide timely resolution to field process inquiries.
- Manage relationship with outside vendors to ensure proper adherence to developed business rules.
- Collaborate with others within the organization to develop operational processes.
- Develop and document operational processes.
Educational Background:
Bachelor's degree required
Skills/Experience:
- 5 years of professional experience required
- Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products
- Experience in providing training to staff in person and through remote applications
- Experience with Team Approach database
- Working knowledge of relational database systems
- Proficient with MS Office Suite, with advanced knowledge of MS Excel
- Excellent written, verbal, and interpersonal communication skills
- Strong analytical and problem solving skills
- Ability to handle multiple tasks simultaneously
- Excellent organization skills
- Ability and willingness to travel up to 40%
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 15 2019
Active Until:
Apr 15 2019
Hiring Organization:
Alzheimer's Association
industry:
Nonprofit