This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.
Areas of Responsibility:
- Promotes program and membership enrollment in interactions with existing and potential members. Responsible for reaching or exceeding monthly membership goals
- Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA
- Provides leadership and supervision to the Membership Service Team, oversees schedule completion, delegates work, and/or functions as MSR, as needed, in accordance with MSR job requirements.
- Provide leadership for the continued improvement of all desk services to include member and constituent relations, information and program registration.
- Review MSR shift reports for accurate receipting of memberships, program participant information, and revenue in computer.
- Responsible for posting signage/flyers with pertinent program information, special events and member information.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way
- Coordinates with the corporate office as necessary on financial transactions
- Plans the annual budget; manages and implements the approved budget for membership programs and takes appropriate action to correct variances
- Responsible for back office reporting in software including membership data entry, renewals, terminations and data clean up.
- Coordinates monthly renewal invoices, collects outstanding balances and ensures accuracy of reports
- Reports monthly membership metrics and explains variances. Creates new strategies to increase/exceed goals
- Responsible for assisting with annual campaigns and articulating to members/community to increase awareness and participation
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience
Skills/Experience:
- YMCA Team Leader certification preferred
- Previous supervisory experience in customer service preferred
- Excellent personal computer skills and experience with standard business software
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Compensation/Benefits:
Salary: $35,000.00 - $43,500.00
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 13 2019
Active Until:
Apr 13 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit