NPR is seeking an experienced Sr. Systems Engineer/Exchange Engineer for its IT Infrastructure team who will contribute to the overall engineering, design, build, and operations support of all existing and Windows server Infrastructure. At least 8-10 years of experience designing, supporting, maintaining, troubleshooting, and administering enterprise environment.
Areas of Responsibility:
- The primary responsibility includes managing NPR Exchange environment, additionally assist in the administration and support of Microsoft Exchange 2016 and support the health and performance of the messaging infrastructure, including setup, monitoring, maintenance, and troubleshooting critical Exchange issues and processes across the organization to ensure business continuity.
- This role will also serve as the owner for high priority incidents in the messaging space and will be responsible for corrective and preventative actions that result from high priority incidents; other tasks may include leading incremental upgrades and configuration changes, and ensure systems are functioning properly.
- The engineer will handle day-to-day operations of messaging systems, compliance solutions, as well as participate in architecture and design of the infrastructure, including researching, designing, configuring and supporting messaging systems such as hybrid Exchange organizations or Office 365, and needs the ability to troubleshoot complex Exchange routing issues.
- The exchange engineer is also responsible for the disaster recovery of Exchange environment.
- The Systems Engineer is responsible for support of existing infrastructure, project support as directed, and other technical support functions, servers build, patch management, and requires knowledge of various systems such as load balancers, Active Directory, DNS, DHCP, TCP/IP Networking, Microsoft System Center (including Operations Manager and Orchestrator), Commvault, PowerShell, and VMware, experience managing a Windows environment, including but not limited to, Windows Server 2008/2012/2016.
- The engineer will manage responsibilities for enterprise projects, provide Tier 3 support for escalations from the Service Desk, and collaborate with other teams (i.e. Telecomm, Networking, Service Desk) to ensure efficient processes; professionalism and customer service skills to work with all levels of staff is needed.
- Duties also include testing and evaluating products and solutions which may enhance efficiency and productivity, as well as participation in a 24x7x365 on-call rotation for systems engineering support.
- Recommend and implement changes to the overall system and network environments through following an institutionalized change management process
- Document processes, procedures, instructions, and training materials for users and IT colleagues
- Administer company security procedures and monitor compliance
- Establish and manage relationships with consultants and vendors of information technology
- Keep management up to date about any issues and escalating in a timely manner
- Strong written and verbal communication skills
- Ability to operate in high pressure environment and successfully handle multiple priorities
Educational Background:
B.S. Degree
Skills/Experience:
- Knowledge of Linux
- Project Management skills
- Industry certifications such as MCSE, CCP, etc
Compensation/Benefits:
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 28 2019
Active Until:
Mar 28 2019
Hiring Organization:
National Public Radio, Inc.
industry:
Nonprofit