Carry on the tradition of innovation and community service that began over 160 years ago. This state of the art facility was designed to promote youth development, healthy living, and social responsibility. We are searching for a great Lead to create and model an excellent experience for our members and community.
Our YMCA Anthony Bowen branch serves the historic U Street Corridor and Shaw Community. This revitalized branch is a brand new $5M facility that showcases state of the art programs, services and amenities to help meet the needs of the dynamic surrounding communities. In addition to traditional services, this Y features many opportunities for families and individuals to grow, have fun and participate in innovative services such as a demonstration kitchen to explore nutrition and healthy eating, a first generation youth academy and the community based Carriage House.
The Member Experience Leader:
- Ensures that guests are properly greeted, provided guest registration materials and introduced to the appropriate Member Service team member
- Leads the Member Service Representatives in handling all front desk operations, transactions, data-entry and record keeping needs in a customer-service based fashion that supports YMCA policies
- Creates a supportive, friendly, and efficient team and environment
- Maintains an effective front desk staff schedule
- Works a regular weekly front desk shift and demonstrates excellence in performing all the tasks, functions and responsibilities of a Member Service Representative.
- Ensures that the branch has the necessary staff to support the welcome desk; hires, trains, and retains Member Service Representatives
- Takes a proactive role in solving member problems and directing them to the appropriate resources
- Supports Membership Campaigns, Initiatives, Training Sessions, and additional activities as required
- Supports the Manager on Duty schedule as requested
- Bachelor’s degree preferred
- Three years related experience working in front desk operations or customer service
- Strong communication and relationship building skills
- A track record of demonstrating initiative, enthusiasm & common sense/good judgement
- Ability to guide, counsel, coordinate and develop staff work
- Leadership, strong organizational, multi-tasking and problem-solving skills
- PC and database management skills with the ability to perform repetitive data entry duties
We offer a competitive compensation package of $35,000 to $40,000 plus progressive employee benefits, including a 12% employer-funded retirement plan; 403(b) savings plan; high quality and affordable healthcare plans; free YMCA membership for employee and family; a generous paid time off package; numerous professional development opportunities; an exciting and collaborative work environment; and the ability to work with creative, talented and diverse individuals!