The YMCA of the Golden Crescent is looking for a star who can help take our 2 newly renovated YMCAs to the next level.
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- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Develops and maintains a business relationship with key leaders of group memberships, including monthly visits/contacts and distribution of the monthly summary of branch activities.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with Metro staff as necessary on financial transactions.
- Organizes membership events at the YMCA and represents the YMCA at community events.
- Leads assigned aspects of fund-raising campaigns and special events.
- Supervises the Member Services Representatives and clerical personnel and trains them in emergency procedures, operating procedures, and customer service skills.
- Oversees assigned programs.
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- Bachelor's degree in related field, or equivalent combination of education and experience
- Previous management experience, preferably in a YMCA or similar organization
- Excellent communication, sales and presentation skills
- Ability to establish and maintain business relationships with other organizations in the community
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