- Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
- Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
- Deploys desktop images using Microsoft SCCM technologies
- Provides technical assistance and training to end-users
- Responds to problems and service requests within SLAs
- Coordinates and performs department moves
- Interfaces with local management and IT
- Assisting and provide support to senior engineer
- Maintains hardware and software inventory
- Correspond with NPR employees and other IT departments
- Create SOPs for Service Desk processes and procedures
- Creates and maintains end user documentation and SOP's
- Assist with Weekly, Monthly and Quarterly Audit reporting
- Available to work extra hours as required, including nights and weekends base on 24x7 operation
- Participates in small and large scale PC-related projects
- Train and mentor junior technicians
- Interfaces with outside clients and vendors
- Participates in after-hours, on-call support
- Adheres to defined Service Desk procedures and standards
- Adhere to all company security and compliance standards
- Available to travel, as required
Areas of Responsibility:
- 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience.
- A+, Network+, MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
The candidate selected will have a majority of the following skills, abilities, competencies and knowledge:
- Minimum 3 years of Service Desk experience
- Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
- Experience with remote access troubleshooting and PC imaging software
- Familiarity with networking and voice/data cabling
- Experience with system monitoring systems
- Basic experience troubleshooting server, network and telecom issues
- Strong verbal and written communication skills
- Team player, Self-Starter, detail oriented and strong organizational skills
- Disciplined approach to troubleshooting
- Strong customer service skills
- Ability to multi-task and work well under pressure
Educational Background:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree
Compensation/Benefits:
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 18 2019
Active Until:
Feb 18 2019
Hiring Organization:
National Public Radio, Inc.
industry:
Nonprofit