The Associate, Alumni Program Operations is responsible for many of the fundamental operational activities of our alumni work, enabling the entire Teach For America (TFA) - Dallas - Fort Worth (DFW) Alumni Program Team to work smoothly and accomplish ambitious goals. The primary role of the Associate, Alumni Program Operations is to manage our core team operations - such as finance, data tracking and analysis, meeting preparation, execution, and coordination, resource management, operational event support, and more. You spend time creating, maintaining, and improving on systems across our team. This means you thrive on strengthening and supporting the work of others in small and big ways. We are looking for a leader who brings joy and excellence to even the smallest tasks, who is a creative problem solver, who is tech savvy, loves data and precision, and flourishes in a fast-paced environment with lots of moving pieces. The Associate, Alumni Program Operations reports directly to the Vice President, Alumni Program.
The top five competencies for this role are:
- Organizing, Planning and Executing
- Learning and Continuously Improving
- Making Decisions and Demonstrating Judgement
- Communicating Effectively with Others
- Influencing Others to Achieve Outcomes
- Execute monthly budget forecasting, tracking, and American Express coding for all alumni team members and on an as needed basis, process ad hoc budgeting requests such as reimbursements for alumni, etc. (15%)
- Collaborate with other team members to provide logistics and operations support before, during, and after events by ordering and preparing necessary materials, reserving spaces and catering, coordinating logistics, drafting memos, managing RSVP systems, etc. (15%)
- Serve as the team expert on alumni data and dashboards via a SalesForce based CRM where you are responsible for tracking, systematizing and visualizing accurate data about alumni engagement, event attendance, demographic information, etc. (15%)
- Prepare and manage logistics for team events and meetings, including attaining space reservations, catering orders, developing supporting materials, procuring necessary resources, and communicating logistics (15%)
- Gather content from teammates, design content in appealing format, and distribute ongoing communications to alumni (10%)
- Manage and coordinate team calendar and the schedules of select team members, team room reservations, etc. on an as-needed basis (10%)
- Provide research support to members of the Alumni Program Team about key alumni, partners, relevant local, state-wide, or national news (5%)
- Procure, organize, distribute, and manage inventory of Alumni Program Team supplies and materials, included but not limited to copies of relevant marketing or meeting materials, marketing swag and/or other items, technology items such as iPads and MiFis, food and beverage items for events, etc. (5%)
- Engage in other Alumni Program Team work such as, but not limited to: attending alumni events, supporting collective leadership structures such as the Alumni Advisory Board, Alumni Ambassadors, The Collective-DFW, Friends of TFA, marketing and communications efforts, data entry, maintenance, tracking, and analysis, team meetings and retreats (5%)
- Engage in other TFA-DFW work such as, but not limited to: regional events, incoming corps member confirmation, selection of new corps members, support other functional teams in achieving regional priorities, participating in all staff meetings and retreats (5%)
- One to two years’ work experience preferred
Work Demands
- Weekend and evening work will be required—flexibility in scheduling is necessary
- Ability to travel across the Dallas-Fort Worth Metroplex as needed
Skills & Mindsets
- Extraordinary organization, attention to detail, and ability to execute to a plan
- Inclination to constantly seek feedback and improve individual and team’s work
- Ability to communicate clearly and effectively with a diverse set of stakeholders
- Thrives in fast-paced, demanding environment with exceptional organization and detail-orientation
- Ability and willingness to achieve results through others and manage superiors and peers
- Strong customer-service orientation
- Strong computer skills, particularly in Microsoft Word and Excel; MailChimp and Salesforce experience a plus
- Able to handle confidential and sensitive information
- Commitment to Teach for America’s mission and core values