The Business Analyst 1 is responsible for end-user support and technical administration of the Association CRM applications and provides business analysis for projects, as assigned.
Areas of Responsibility:
- End user Support: Provides Helpdesk Level 2 end user support for the CRM applications, including basic functional training and troubleshooting. Serves as liaison to the vendor. (Other applications may be assigned, as necessary.)
- System Maintenance: Serves as administrator for CRM applications, i.e. with the appropriate authorization, adds/changes/deactivates system codes and develops user personas and assigns permissions per guidelines.
- Business Analysis: Collects business needs and requirements for implementation/upgrade projects, under the guidance of project manager and in conjunction with business owner/business department. Coordinates test script development, user acceptance testing, as appropriate.
- Reports: Provides assistance with canned reports. Develops, runs and administers reports (e.g. Personify data analyzer), as requested.
- Documentation: Develops procedural documents, workflow diagrams, statistical reports and other written tools, as required.
Educational Background:
Bachelor’s degree (e.g. Business Administration, Computer Science) or equivalent work experience.
Skills/Experience:
- 0 to 2 years of business analyst experience.
- Intermediate skills using business applications (e.g. MS Word, Excel, Powerpoint, Project and/or Google applications).
- Experience working with large scale, enterprise wide systems.
- Knowledge of CRM systems (program service delivery, fundraising, marketing and financial procedures) and best practices of non-profit organizations is a plus.
- Business Analysis certification is a plus.
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 20 2018
Active Until:
Jan 21 2019
Hiring Organization:
Alzheimer's Association
industry:
Nonprofit