Under the guidance of the CEO, the COO is a member of the executive leadership team and provides the leadership, management and vision necessary to ensure that the association has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency.
This position is responsible for the direct supervision of Branch operations and operational departments and the indirect supervision of all employees in each of the respective operational departments including Aquatics, Child Care, Sports, Wellness/Fitness, and Membership.
Areas of Responsibility:
- Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the association
- Responsible for driving the association to achieve and surpass membership goals, profitability, cash flow, business goals and objectives through effective operations in support of member and community needs
- Responsible for the measurement and effectiveness of all operational processes and provides timely, accurate and complete reports on the operating condition of the association
- Spearhead the development, communication and implementation of effective growth strategies and processes
- Collaborate with the Executive Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization
- Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program
- Act as lead "member-care officer" through direct contact with every member and partner
- Assist, as required, in raising additional capital at appropriate valuations to enable the association to meet sales, growth, and market share objectives
- Foster a success-oriented, accountable environment within the association
- Represent the association with clients, investors, and business partners
- Represent the association in branch advisory meetings as requiredRegularly collaborate and communicate with direct staff as well as with key staff/directors including Development, Membership/Marketing and Property
Educational Background:
A bachelor’s degree from an accredited College or University with that degree representing a field relative to this position, or equivalent experience, required
Skills/Experience:
- Must be committed to the Christian Mission of the Family Y and willing to represent that mission on and off the job
- Work in harmony with volunteers and paid staff toward making our organization a best practice
- Ability to work as team member and a leader
- Ability to work with a wide variety of people and work cross-functionally with various departments within the organization
- Professional appearance and behavior
- Ability to prioritize
- Ability to maintain confidentiality
- Must have an insurable driving record
Required Certifications
- 10 – 15 years’ related operational experience required – Nonprofit experience preferred
- 7-10 years' supervisory experience required
- YMCA Multi-Team or Branch Leader certification preferred
- 7 – 10 years’ experience as a branch or department director within the YMCA association preferred
Compensation/Benefits:
Salary: $46,500.00 - $50,500.00
Job Function:
Organization Info
Listing Stats
Post Date:
Dec 18 2018
Active Until:
Jan 18 2019
Hiring Organization:
YMCA of the USA
industry:
Nonprofit