The Ryan Family YMCA impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. We are currently looking to expand our leadership team by adding a Membership & Wellness Program Director who will be responsible for leading the member services and wellness departments of the Ryan Family YMCA. The ideal candidate will be responsible for hiring, training and supervising staff and will take on the responsibility to initiate membership services and engagement, welcome center procedures, membership campaigns, membership development, and membership retention, branch marketing efforts, coordinate schedules for Membership and wellness staff and build the group exercise schedule based off of needs of membership base. The position is for a self-directed, innovative and creative person. The ideal candidate must have a demonstrated track record of delivering high-quality programs, combine with the ability to manage the administrative components of the job. Strong organizational and time management skills are necessary to ensure that members have a high quality experience at the Y.
Essential Functions
- Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Grow membership and expand wellness offerings in accordance with operating plans.
- Recruit, hire, train, develop, schedule and direct staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Leads the branch marketing efforts and distribution of program information. May organize and schedule program registrations and may review and process program scholarship applications.
- Leads membership and wellness staff to proactively engage members in the Y through member engagement initiatives.
- Supervises coordinator and lead staff to ensure schedules are created, payroll is managed, upkeep and communication of Group Exercise Schedule and class coverage and schedule changes are managed and communicated with employees and members.
- Manages use of facilities for program activities.
- Responsible for YMCA fundraising activities and events.
- Develops and maintains collaborative relationships with community organizations and coordinates for the Y to be present at community events, such as health fairs.
- Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
- May assist with Program Committee meetings.
- Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
Cause-Driven Leadership® Competencies
- Engage Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.
- Philanthropy: Secures resources and support to advance the Y's mission.
- Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
- Fiscal Management: manages the Y's resources responsibly and sustains the Y's nonprofit business model.
- Developing Self & Others: Develops self and support others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
- Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.
- One year experience as a coordinator or supervisor of a membership or wellness program.
- YMCA Team Leader certification preferred within three years of hire.
- High energy, positive, "can-do" attitude, flexibility, teamwork, and attention to detail and high degree of initiative will help this candidate be successful.
- The ability to direct programs through leading both staff and volunteers, developing and monitoring budgets, developing and marketing programs and bringing enthusiasm and a passion for fundraising.
- A proven track record in developing authentic relationships with others and the ability to establish and maintain collaborations with community organizations.
- This leader will need the ability to connect and relate with diverse groups of people at all levels of the organization. Bilingual English/Spanish would be a plus.
Hourly: $19.23 - $21.15