The Scott County Family Y has an excellent advancement opportunity for a results driven leader with demonstrated impact to lead our Membership department for our high volume Bettendorf location!
Since 1858, the Scott County Family Y has been an integral part of the Quad Cities area. With 6 branches, numerous child care locations and Camp Abe Lincoln, we continue to grow and strengthen the community to bring about positive change. The Quad Cities area, on the Mississippi River, is home to a more than 27,000 businesses including John Deere World Headquarters, Alcoa, Kraft, Exelon and a major military installation - the Rock Island Arsenal. We have low cost of living, great school systems and several higher education institutions. Here you can experience a variety of extra-curricular activities similar to those found in big cities but with a small town feel such as arts, baseball, big name concerts and events, and much more!
The Program Director –Membership directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. This includes, but is not limited to, developing, planning and implementing new procedures and methods to achieve strategic goals. The primary goal is to build and retain overall membership that increases reach and impact in the community.
SUPERVISORY RESPONSIBILITY: Member Services Representatives and Evening/Weekend Member Representatives.
Essential Functions
- Serve as a role model to members and YMCA staff and live the mission, vision and values of the YMCA movement.
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs membership staff and volunteers as needed. Reviews, provides feedback and evaluates staff performance to ensure they are executing their duties at a high level and following SCFY Membership’s Best Practices. Develops strategies to coach and motivate staff to achieve individual and department goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Able to effectively tailor communications to the appropriate audience.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances, specifically with staffing levels.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the Branch Executive and Corporate office as necessary on financial transactions and membership processing.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Prepare and distribute Tour thank you notes, new member welcome letters and new member information packets. Report member and guest comments, suggestions, complaints, concerns, and problems to supervisor in a timely manner.
- Maintain a high-level first impression by a clean, clutter-free, and attractive reception area and lobby.
- Complete records and reports as required on schedule and submit them to Branch Executive.
- Participate in, meet assigned goals and solicit others to participate in fund-raising efforts, specifically the Annual Campaign.
- Maintain certifications listed under Certificates and Other Requirements.
- Adherence to all policies and procedures of Scott County Family Y.
- Understand and follow all safety rules and regulations including knowledge of emergency procedures and the location of emergency equipment.
- Regular and timely adherence to respective schedule/meetings.
- All other duties as assigned by the Branch Executive.
The qualified candidate will possess at a minimum:
- Demonstrated ability to create a member-focused culture and model relationship-building skills in all interactions.
- Ability to build solid relationships with diverse groups of people from all social and economic segments of the community to grow and retain membership
- Ability to work in a fast pace environment
- Strong ability to effectively communicate with program participants, parents, members and community partners
- Ability to foster a climate of innovation and resolve problems to ensure member satisfaction.
In addition to those noted above, the qualified candidate will possess:
- Previous supervisory experience in customer service preferred.
- Excellent verbal and written communication skills.
- Excellent personal computer skills and experience with standard business software.
Salary: $34,000.00 - $36,000.00