Membership Director

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YMCA of the USA
Metairie, LA, United States
Full-time

The Membership Director position is available at our East Jefferson YMCA, located just outside New Orleans, Louisiana.

We are seeking candidates with previous experience in customer service, staff supervision, marketing and public relations.  The ideal candidate will be able to represent the YMCA in the community as we grow our membership and program offerings at this location.  Excellent communication skills and ability to relate effectively to diverse groups of people are essential to success as the Membership Director.

Areas of Responsibility: 
  • Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
  • Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Develops and maintains a business relationship with key leaders of group memberships, including monthly visits/contacts and distribution of the monthly summary of branch activities.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
  • Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with Metro staff as necessary on financial transactions.
  • Organizes membership events at the YMCA and represents the YMCA at community events.
  • Leads assigned aspects of fund-raising campaigns and special events.
  • Supervises the Member Services Representatives and clerical personnel and trains them in emergency procedures, operating procedures, and customer service skills.
  • Oversees assigned programs.
Educational Background: 
Bachelor's degree in related field, or equivalent combination of education and experience
Skills/Experience: 
  • Previous management experience, preferably in a YMCA or similar organization
  • Excellent communication, sales and presentation skills
  • Ability to establish and maintain business relationships with other organizations in the community
Compensation/Benefits: 
  • Health and Dental Insurance
  • Life and Disability Insurance
  • YMCA Retirement Program (association currently contributes 12%)
  • Paid Sick Leave
  • Paid Holidays (11 per year)
  • Vacation Leave
  • Paid Training Opportunities
  • Salary: $32,000.00 - $36,000.00

 

How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=17535&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Sep 24 2017
Active Until: 
Oct 24 2017
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit