The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.
Areas of Responsibility:
Program Quality and Growth:
- Adult & Youth Sports > Provides direct leadership and supervision to the youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership. Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants. Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
- Family Programming / Stay & Play Childcare > Provides direct leadership and supervision to the Stay & Play Childcare team in creating fun, adventure filled, memorable experiences that matter to members and their children. Designs, operates, & supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y. Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.
- Camp > Provides direct leadership and oversight to all summer and holiday camp program operations. Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership. Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
- Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
- Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
- Develops and implements association survey and measurement strategies and action plans - Seer Base Metrics and NPS.
- Leads strategy implementation to achieve strategic plan targets for programming.
- Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
- Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
Team Leadership:
- Hires, develops, motivates and retains a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
- Provides direct supervision to all direct reports and ensures their professional development and success.
- Supervises and leads program teams to create and maintain meaningful and impactful relationships.
- Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
- Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
- Completes all job related, supervisory and other trainings as required.
Safety and Risk Management:
- Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
- Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
- Maintains proper records, including associate certifications, meetings, and trainings.
- Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
- Monitors programming to adhere to all state, local and YMCA health & safety regulations.
- Assists with other areas as assigned.
Educational Background:
BA/BS in Sports Management/Recreation/Health Sciences or related field preferred.
Skills/Experience:
- Minimum of three years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required.
- Experience serving on leadership team of a Y (or similar) membership organization serving over 1,500 membership households preferred.
- Proven results in increasing program quality and growth through exceptional planning and organizational skills.
- Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
- Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
- Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
- Demonstrated ability to multi-task and adapt to changing contexts and priorities.
- Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
- Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
- Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.
Certifications/Trainings Required:
- Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
- Maintain other required certifications as stated in the training matrix.
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 26 2018
Active Until:
Nov 26 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit